Customer Journey Expert for Tariffication and Billing (DBCF)

Your new role

The Tariffication squad brings together Customer Journey Experts, Technical Analysts and Developers, combining experienced colleagues and professionals. The squad owns every billing event within ING Belgium and sits at the crossroads of changes that affect millions of users.

Responsibilities
Design and continuously improve simple, transparent and flexible billing solutions, translating advanced business needs into customer-focused outcomes supported by data and strong stakeholder alignment.

A day in the life:

• Ensure an excellent customer experience. Develop a deep understanding of the advanced needs of business partners and translate their expectations into a simple and transparent billing solution.

• Be the expert. Work closely with stakeholders to become the subject matter expert, drive requested changes and use data insights to support decisions.

• Shape the requirements. Take full ownership of defining the target solution, grounding choices in clear data and analytical evidence.

• Work in an Agile way. Act as the right hand of the Squad Master (PO) in orchestrating the work of one or several squads to bring roadmap features and journeys into production.

• Help prioritize the squad backlog, perform User Acceptance Testing, support releases and manage the features coordinated or delivered by the squad.

• Lead by example. Navigate between squad priorities and delegate tasks efficiently to the right people.

This is a role with high visibility and exposure across ING. It offers the opportunity to interact with numerous stakeholders, apply a strong analytical and data-driven mindset, work independently and contribute directly to ING’s strategic goals.

How to succeed

We hire smart people for their potential. Our biggest expectation is that you stay curious, keep learning and take responsibility. In return, we will support you in becoming an even stronger version of yourself.

• You are proactive, can lead initiatives and work autonomously.

• You have excellent stakeholder-management and communication skills. You navigate complex policies, processes and organisational dynamics, bring people together around a shared purpose, and explain complex topics in an easy-to-understand way.

• You can write clear business requirements and translate them into functional requirements for the team responsible for development.

• You are willing to challenge the status quo. You ask the right questions to identify the most effective and efficient solution, supported by data-based arguments.

• You understand the payments domain, including SCT and instant payments, SDD, statements, billing and tariffication, card payments, point-of-sale payments, wallets and subscriptions.

Rewards and benefits

ING aims to help employees find the right balance between their career and private life. Find out more about our employment conditions.

Benefits include:

• An attractive gross salary, depending on job category and professional experience.

• Flex Budget.

• 20 statutory holidays, plus an additional 9-11 days of annual leave, 1 regional public holiday and 4 bank holidays.

• Profit sharing.

• Reimbursement of train or bus pass.

• Telephone subscription and internet allowance.

• Pension plan.

• Hybrid working.

• Personal growth and challenging work with broad development opportunities.

• An informal working environment with innovative colleagues.

About us
Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.

About ING

We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries.

Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do.

Looking for a place where your talent can truly shine?

Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow.

Your future at ING starts with one application. Ready to join?

Find your match!

We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!