Customer Logistic Experience Specialist

IMPACT starts with us. Be an Impact Maker.

At Schneider Electric, you will contribute to solving the climate crisis and accelerating the energy transformation that our planet urgently needs. You will work among colleagues with very diverse personal and professional experiences, united by a vision of a better world.

Location & commitments:

• Warsaw (office at Konstruktorska street),
• Hybrid work model,
• Permanent full-time contract after a probation period,
• Smart onboarding with access to e-learning tools,
• CSR & sustainability projects – make a real impact,
• Growth path – we support your ambitions with development plan.

Your IMPACT

The Commercial Logistic Experience Specialist enhances the customer delivery experience through proactive and reactive logistics management. You will analyze open order books, address delivery issues, coordinate with customers and internal stakeholders, and improve logistics processes. Working closely with Sales, Customer Satisfaction and Quality, Master Data, Supply Chain and Customer Care teams, you will help ensure accurate information, smooth operations and high customer satisfaction.

Your Responsibilities

• manage strategic customer relationships through regular delivery reviews, proactive communication and structured follow-up on delivery issues, critical order lines and escalations,
• analyze weekly open order books, identify risks and issues, perform sanity checks, and share accurate customer files and reports,
• act as the Single Point of Contact for logistics escalations in the Nordics and coordinate taskforce and CMI activities together with Customer Satisfaction and Quality teams,
• support Sales and Customer Care teams with urgent escalations, availability questions, order status updates, priority requests and other logistics-related inquiries,
• ensure data quality and accuracy in the E2E Control Tower, report issues, support improvements and integrate relevant updates into the OPM tool,
• prepare and deliver training on logistics, SAP functionalities, tools and best practices, and support the onboarding and knowledge development of new agents,
• participate in user acceptance testing and implementation activities across C2, BFO/CRM, E2E Control Tower and SAP,
• drive continuous improvement and lean initiatives, including collaboration with Master Data on product roadmaps, phase-outs and potential RDC-related issues,
• participate in internal projects and operational forums, approve Fast Lane and SOS requests where applicable, and provide clear updates on logistics initiatives.

Your Profile:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration or a related field,
• Experience in logistics, supply chain management, order management or a comparable customer-facing role,
• proficiency in SAP and experience with logistics management, CRM or analytics tools,
• strong analytical skills, attention to detail and confidence working with open-order data and operational reports,
• excellent communication and stakeholder-management skills, with a strong customer focus,
• ability to work independently, manage several priorities and collaborate effectively across teams and countries,
• experience in training, facilitation, continuous improvement or project work is an advantage.

Key competencies:

• proactive problem solving,
• strong customer focus and relationship management,
• ability to prioritize and coordinate multiple topics,
• continuous improvement and growth mindset,
• effective project coordination and cross-functional collaboration.

Languages:

• Fluency in English, both written and spoken. A Nordic language is an advantage.

Our Offer:

• EXCITING JOB in an international company, which is leading the Digital Transformation of Energy Management and Automation, with significant market share,
• DEVELOPMENT - the opportunity to gain valuable work experience in a supportive team of professionals,
• ONBOARDING TRANINGS to help you find your way in our company,
• WIDE CHOICE OF BENEFITS - private medical care, life insurance, sports card, performance bonus, benefits cafeteria with the possibility to exchange points for selected products or services,
• BENEFITS FOR EMPLOYEES’ CHILDREN from the company's social fund,
• ADDITIONAL FAMILY LEAVE - for the birth of a child or adoption, to care for a family member or for bereavement (additional leave beyond the terms of labor law),
• PROJECT WORK OPPORTUNITY (e.g., ambassador programme, mentoring, digitisation projects),
• DIVERSE TEAM - working in a diverse team and the opportunity to use foreign languages in your daily work,
• ACCESS TO TRAINING PLATFORM - training tailored to your needs and career goals,
• RECOGNITION - points that can be exchanged for various products and services,
• PARTICIPATION IN CSR or SUSTAINABILITY PROJECTS - 1 fully paid volunteer day per year,
• EMPLOYEE REFERRAL PROGRAM - have a say in who you work with and get an attractive financial bonus,
• NO FORMAL DRESS CODE - we welcome people as they are and see diversity as a value to the company.

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and pension saving matching contribution.

Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.

Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.