Customer Management Senior Specialist

We are looking for a Customer Management Specialist to join our team and play an active role in customer management and sales-service model coordination processes across AgeSA, Aksigorta and Medisa.

General Qualifications

• Bachelor’s degree from a reputable university.
• Minimum 5 years of experience in customer management, sales, service management, business development, channel management, marketing or related fields.
• Preferably experienced in insurance, pension, banking or other financial services sectors.
• Strong stakeholder management and communication skills with the ability to collaborate effectively across different teams.
• Customer-oriented mindset with a focus on understanding customer needs and expectations.
• Strong analytical thinking, problem-solving and coordination skills.
• Able to manage multiple priorities and follow up on actions in a dynamic environment.
• Proactive, results-oriented and eager to take ownership of responsibilities.
• Fluent in written and spoken English.
• Proficient in MS Office applications.

Job Description

• Support the development and continuous improvement of customer management practices across AgeSA, Aksigorta and Medisa.
• Coordinate activities related to sales and service models, ensuring alignment between business units and support functions.
• Gather, consolidate and evaluate customer-related needs and requirements from different channels and stakeholders.
• Work closely with sales, operations, digital, marketing and other business teams to ensure effective execution of customer-focused initiatives.
• Monitor customer-related processes and contribute to identifying improvement opportunities.
• Follow up on action plans, support implementation efforts and coordinate relevant stakeholders.
• Prepare analyses, presentations and reports to support decision-making processes.
• Track market trends, customer expectations and industry practices to provide recommendations.

What Awaits You at Our Companies?

• Hybrid & Flexible Working Model: We work in a hybrid model, spending designated days at the office while enjoying flexibility in planning our working hours within the company’s core working time framework.
• Flexible Benefits: You can personalize your benefits package by exchanging selected benefits for alternatives that better suit your needs and lifestyle.
• Dress Code: We value comfort and authenticity, which is why we do not enforce a strict dress code throughout the year.
• Company-Contributed Pension Plan: We support your future by contributing to your pension savings through our company-sponsored private pension plan.
• Sabancı Life: Enjoy exclusive discounts and privileges available to all Sabancı employees through the Sabancı Life program.
• Our Clubs & Communities: From sports teams and company tournaments to gourmet events, art workshops, concerts and theater activities, we offer a wide range of opportunities to connect, learn and have fun together.
• A Great Place to Grow: With our flexible ways of working, cutting-edge digital tools, inclusive culture, friendly atmosphere and strong sense of belonging, we offer an environment where you can thrive both professionally and personally.