Customer Onboarding Manager

The salary range for this role is $60,000 - $75,000/year + Bonus

The Customer Onboarding Manager is a critical position within the Customer Team. This individual owns the first phase of the customer journey, ensuring customer expectations are met and key success milestones are achieved. The Customer Onboarding Manager partners closely with customers and internal stakeholders to drive adoption, build user confidence, and accelerate time-to-value through effective onboarding, training, and enablement.

This role leverages data, technology, automation, and AI-enabled tools where appropriate to improve efficiency, personalize customer experiences, and scale best practices while maintaining a high-touch, customer-centric approach.

What You'll Do

• Lead customer onboarding engagements, ensuring timely implementation and achievement of onboarding milestones.
• Partner with Account Team members to build and execute onboarding plans aligned to customer goals and business outcomes.
• Conduct customer training sessions and enablement activities that help users confidently adopt and maximize the value of Numerator solutions.
• Develop and maintain onboarding materials, learning resources, project documentation, and customer communications.
• Leverage AI-enabled tools and automation to improve productivity, streamline workflows, and enhance the customer experience while maintaining high standards of quality and judgment.
• Confirm and refine customer use cases to help customers expand platform adoption and realize measurable business impact.
• Build trusted relationships with key customer stakeholders and serve as a strategic partner during the onboarding journey.
• Analyze onboarding progress, customer feedback, and adoption metrics to identify risks, opportunities, and areas for continuous improvement.
• Continuously evaluate emerging technologies, including AI capabilities, and recommend practical applications that improve team effectiveness and customer outcomes.