HI
customer onboarding manager saas
- Salary
- $1.2K–$7.7K/moUSD per month
- Hiring from
- United Kingdom
- Work type
- Hybrid
- Posted
- Sep 27, 2026
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26 days ago
Customer Onboarding Manager (UK)
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Work format
hybrid
Work type
fulltime
b2
Country
UK/US/Belgium
aisaaslogisticscustomer onboardingprocess analysiscustomer trainingtransport managementplatform configuration
Vacancy from Hirify Global, list of international tech companies
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Plus is required to make matches and apply
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Hirify AI/Original
TL;DR
Customer Onboarding Manager (UK) (SaaS Transport Management): Guiding transport companies through onboarding, process analysis, Qargo configuration, training, go-live, and aftercare with an accent on workflow optimisation, user adoption, and customer success. Focus on implementing complex SaaS solutions, translating logistics operations into efficient platform setups, and supporting customers through regular UK travel.
Location: United Kingdom; hybrid role with regular weekly travel to customers across the country. Ideally based in the Midlands or South-West of the UK.
Company
hirify.global is a technology scale-up developing a cloud-based SaaS Transport Management Platform that automates administrative processes, optimises planning, and improves the efficiency, profitability, and sustainability of transport operations.
What you will do
- Guide transport companies through the full hirify.global onboarding journey, from kickoff and process analysis through go-live and aftercare.
- Analyse planning, order-entry, invoicing, and other operational workflows and translate them into efficient hirify.global configurations.
- Configure the platform and deliver hands-on customer training.
- Act as the main implementation contact, monitoring satisfaction, transition quality, and user adoption.
- Support pre-sales by analysing prospective customer needs and providing technical input during demos.
- Capture customer insights and collaborate with Sales, Product, and Engineering on solution improvements.
Requirements
- Operational experience in transport or logistics, such as planning or dispatch, with an interest in SaaS; alternatively, experience implementing complex SaaS solutions with an interest in logistics operations.
- Strong communication skills with technical and non-technical audiences.
- Customer-focused, proactive, organised, flexible, and comfortable taking initiative in a fast-paced scaling environment.
- Valid driver’s licence required for regular customer visits within the UK.
Culture & Benefits
- Competitive salary package.
- Significant responsibility, ownership, and impact.
- Growth opportunities within a scale-up expanding across Europe.
- Flexible, trust-based working environment.
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