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Customer Onboarding Specialist I -French/English Speaking

WEX IncCustomer Support
Hiring from
United States
Work type
Remote
Posted
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The Customer Onboarding Specialist I focuses primarily on the Micro and Small Fleet segment, where many core onboarding processes are automated. This role manages queues, email journeys, early engagement campaigns, and supports fleet enrollment and activations, ensuring a positive customer experience and early lifecycle success.

Key Responsibilities

  • Manage SalesForce queues, customer application process, and declines

  • Monitor and nurture early engagement through automation emails and shared inbox correspondence with Sales reps

  • Support fleet enrollment and pending activation efforts

  • Execute account setup and data validation with high accuracy

  • Educate customers on basic program features and functionality during onboarding interactions

  • Identify and escalate issues that may impact the customer experience

  • Partner with Sales and internal teams to ensure smooth onboarding transitions

  • Deliver high-quality customer service while managing onboarding timelines and expectations

Core Skills & Qualifications -

  • Strong customer service orientation

  • Effective verbal and written communication skills

  • Attention to detail and accuracy

  • Basic problem-solving abilities

  • Time management and organizational skills

  • Ability to handle customer objections and questions with confidence

  • Familiarity with CRM and onboarding tools (Salesforce, Siebel, Genesys)

  • Proficiency in Microsoft Office Suite and Google Workspace

Success Profile

  • Ensures timely and accurate onboarding for Micro and Small Fleet customers

  • Demonstrates accuracy and quality in managing automated and manual workflows

  • Builds confidence in customer interactions

  • Develops foundational product and process knowledge

  • 0–2 years of customer service, onboarding, or related experience

Customer Onboarding Specialist I – Micro & Small Fleet Focus

Task / Responsibility

% Time

Manage Salesforce queues, customer applications, declines

20%

Monitor and nurture early engagement campaigns, shared inbox correspondence

20%

Support fleet enrollment and pending activation efforts

15%

Execute account setup and data validation with high accuracy

15%

Educate customers on basic program features during onboarding

10%

Identify and escalate issues impacting customer experience

5%

Partner with Sales/internal teams for smooth transitions

5%

Deliver high-quality customer service, manage onboarding timelines

10%

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.

Pay Range: $22.00 - $28.50

About Us

WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments.

With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses.

We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here.

WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace.

Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form.

This form is for accommodation requests only and cannot be used to inquire about the status of applications.

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