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Customer Onboarding Specialist w/ French

Lodgify
Posted 1 hour ago
SpainRemote€220/moCustomer Support
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⭐ Who we are
Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.
Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.

⭐ About the role
To continue our growth, we are looking for a Product Onboarding Specialist, to join our Onboarding team!
As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer in the account and connections set-up. Post-set-up, you will have ownership of the customer and follow-up on a regular basis to upsell product features and plan.

⭐ How will you make an impact?

  • Onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system via phone calls and screen sharing calls in English and Spanish.
  • Understand customer objectives and potential to correctly set-up their account and assist them during the customer journey
  • Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
  • Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells
  • Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team
  • Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers

    • ⭐ What makes you a great fit?

  • 1+ year as an account manager/onboarding in a high growth SaaS environment or recent graduate with a relevant degree.
  • Tech savvy with an ability to fully understand our software
  • You have Native/Near native level of English and French. Any other European languages would be an asset.
  • Experience negotiating and handling commercial conversations with customers in a consultative manner
  • Ability to manage multiple accounts at the same time
  • Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
  • Excellent organization skills and detail oriented
  • Fast learner and capable to keep up with a fast growing environment
  • Experience in the vacation rental software industry is preferred
    • Why you’ll love us:
    You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.
    What's in it for you?

    🏠 Remote Flexibility: The freedom to work from home.

    🌴 Time to Recharge: 25 working days of paid vacation and Jornada Intensiva in August.

    🛡️ Alan Health Insurance: Premium health, dental, and mental health support via Alan. Pre-existing conditions are covered.

    💸 Tax-Free Savings: Increase your take-home pay by using Flexible Remuneration for meal costs (up to €220/mo) and public transport (up to €136/mo).

    🖥️ Home Office Gear: We provide a table, ergonomic chair, and monitor for your home setup.

    🇪🇸 Language Learning: Free Spanish classes.

    🤑 Referral Program: Cash rewards for bringing in new talent.

    ✈️ Annual Offsite: We bring the whole team together in Barcelona once a year for an unforgettable company offsite!

    🎯 Dynamic Hub: A high-energy, inclusive environment designed for collaboration and connection with a team that represents over 60 countries.

    So, what are you waiting for? Apply now!
    All applications and CVs must be submitted in English 😉

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