Customer Operations Analyst

Overview

At Lupa, we're hiring a Customer Operations Analyst to join a fast-growing, mission-driven consumer snacks company that's redefining how people enjoy low-sugar treats. Sold in 20,000+ retail locations nationwide across the U.S.—including major grocery, club, and convenience chains—this is a company on a serious growth trajectory, and it's building its operational backbone right here in Buenos Aires.

This is a highly hands-on role at the heart of the Customer Operations function. You'll own end-to-end order execution, reduce operational risk, improve service levels, and help build a more resilient, scalable, and increasingly automated operation. If you love bringing order to fast-moving, evolving environments—and you're genuinely excited about using modern tools (including AI) to work smarter—this is a role where your impact will be felt every single day.

This is a remote role based in Buenos Aires, with occasional in-person collaboration (roughly twice a month, aligned with monthly close). ⚠️ Needs recruiter input: confirm in-office cadence and whether it applies to this specific role vs. finance team.

What You'll Do

Order & Delivery Ownership

• Own all customer and consumer orders from receipt to final delivery.

• Enter and manage customer orders in the system with accuracy and discipline.

• Schedule, coordinate, and track all customer shipments.

• Pick lots, determine lot codes, and ensure full traceability.

• Coordinate with 3PLs, warehouses, and transportation providers.

• Book and manage freight with brokers and carriers.

Customer & Issue Resolution

• Maintain operational relationships with customers and consumers.

• Resolve delivery issues, shortages, damages, and claims.

• Support customer onboarding from an operational standpoint.

• Support liquidation and distressed sale processes.

• Create and maintain SOPs for order processing, fulfillment, and issue resolution.

Inventory & Master Data

• Manage customer inventory and make allocation recommendations.

• Maintain master spec sheets (pricing, SKUs, active items, specs).

• Create and maintain listings across 3PLs, ecommerce fulfillment, and Amazon FBA.

Service Level & Performance

• Issue daily operational status reports.

• Monitor and improve OTIF, Case Fill Rate, On-Time Delivery, and Customer Satisfaction.

• Proactively communicate service risks and supply constraints.

Process & Automation

• Identify cost savings and efficiency opportunities.

• Prepare workflows for automation (EDI, NetSuite, UNIS, AI tools).

• Strengthen operational controls and documentation.

Who You Are

Must-Haves

• 3+ years of experience in Customer Operations, Order Management, Revenue Operations, Supply Chain Operations, or similar roles.

• Exposure to ERP systems (NetSuite or similar).

• Strong execution mindset with high attention to detail.

• Comfortable owning operational processes end-to-end.

• Experience working cross-functionally with Finance/Accounting teams.

• Ability to thrive in evolving, not-yet-fully-structured environments.

• Strong organizational and prioritization skills.

• Clear written and verbal communication skills in English (this role works closely with U.S. stakeholders).

• Strong adoption of AI tools—you'll be asked to share concrete examples during the interview process.

• Comfortable working with systems and operational data.

Nice-to-Haves

• Experience in e-commerce, consumer goods, or high-volume transactional environments.

• Experience with EDI workflows, automation tools, and ERP systems.

• Experience helping design or improve operational processes.

• Prior involvement in system implementations or migrations.

What's In It For You

• Compensation: Competitive monthly salary, paid in USD. ⚠️ Needs recruiter input: confirm salary band for this role (transcript covered Logistics Manager ~$6k, Staff Accountant ~$4k, Controller ~$7k, but not the Customer Operations Analyst).

• Remote-first flexibility: Work remotely from Buenos Aires, with light in-person collaboration a couple of times a month.

• Benefits: Health insurance coverage. ⚠️ Needs recruiter input: confirm full benefits package (PTO, equipment stipend, additional perks).

• Growth: Join a fast-paced, award-winning company (featured on Inc. and Forbes 30 Under 30 lists) at a stage where your work directly shapes how the operation scales.

• Culture: A passionate, collaborative, startup-minded team that values innovation, ownership, and people who think differently.

Application

Ready to take ownership of a role where reliability, precision, and smart automation truly matter? We'd love to hear from you. Apply through Lupa today, and let's talk about how your experience fits this opportunity. If it's a match, a Lupa recruiter will reach out to walk you through the process and next steps.