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Customer Operations Specialist

Rayda
Posted 12 hours ago
Probably WorldwideRemoteCustomer Support
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About Us

Rayda is an asset lifecycle management company, enabling businesses to acquire, manage, track and dispose of their fixed assets globally.

Job Description

This is a remote position.

  • Order Fulfilment: Own end to end customer order fulfilment, coordinating with vendors, logistics and internal teams to ensure timely and accurate delivery.
  • Customer Support: Serve as a key customer contact, responding to enquiries, resolving issues and managing complaints and escalations through to resolution.
  • Customer Success: Build strong customer relationships, support onboarding, proactively identify customer needs and contribute to customer satisfaction and retention.
  • Cross Functional Coordination: Work closely with Procurement, Vendor Operations, Logistics, Finance, Product, Engineering and Customer Success to resolve operational issues and ensure smooth execution.
  • Continuous Improvement: Monitor operational and customer issues, identify recurring challenges, improve processes and contribute to the development of effective SOPs and operational workflows.


    • Requirements

    • 4+ years of experience in Customer Operations, Order Fulfilment, Customer Success, Customer Support, Logistics, Procurement, or a related operational role.
    • Demonstrated experience managing multiple customers, orders, or operational workflows simultaneously.
    • Strong problem solving and issue resolution skills.
    • Excellent written and verbal communication skills.
    • Strong attention to detail and organisational skills.
    • Demonstrated ability to take ownership and follow issues through to resolution.
    • Ability to prioritise competing requirements in a fast paced environment.
    • Ability to work effectively with customers, vendors, internal teams, and external partners.
    • Strong judgement with the ability to resolve issues independently and escalate appropriately when required.
    • Comfortable using spreadsheets, CRM systems, ticketing platforms, and other operational tools.

    Preferred Qualifications

    • Experience in technology, SaaS, IT hardware, device lifecycle management, logistics, or procurement.
    • Experience managing international or cross border fulfilment.
    • Experience working with vendors or third party service providers.
    • Experience supporting customers across multiple countries or regions.
    • Experience working in a remote or distributed organisation.
    • Experience with order management, CRM, or customer support platfor


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