Customer Operations Specialist

Do you want to be part of a company that is transforming healthcare? Lyfegen helps enable access to faster and smarter healthcare – with solutions for pricing, access, and rebate management. Our platform is used worldwide by health insurers, governments, hospital payers, and pharmaceutical companies to simplify the complexity of pricing agreements, optimize rebates, and create better value. As a global market leader in the field of pharmaceutical access and rebate management, Lyfegen is expanding its reach and impact. As we continue to scale, we are looking for passionate professionals who want to help shape the future of healthcare. We are looking for a Customer Operations Specialist (German speaker) who will play a key role in standardizing and reliably executing our operational processes. In this role, you will be responsible for independently carrying out and further developing our rebate management services — from process execution to quality assurance. You will conduct technical investigations within our platform to resolve issues and optimize workflows, and serve as the first point of contact for customer support inquiries. At Lyfegen, we take on challenges that no one has solved before. That’s why we are looking for problem-solvers with a proactive mindset – people who love turning complexity into opportunity. Join our team and help us make access to medicines faster and smarter for patients! Your main tasks: • Independently manage the operational rebate management process, ensuring accurate and timely execution with clear communication with customers, external partners, and internal teams. • Serve as the first point of contact for our customers, ensuring high service quality through structured and professional handling of first-level support requests. • Communicate effectively with customers and other external stakeholders — answering inquiries and presenting investigation results. • Collaborate with product and quality assurance teams to resolve complex technical support requests. • Support data analysis projects, in particular retrospective rebate analyses for customers. • Validate, clean, and prepare data for analysis using appropriate tools. • Support the platform onboarding of new customers. • Maintain customer-specific documentation and user manuals. What you bring: • 2–3 years of experience in the areas of Customer Operations, Customer Success and/or Support. • Experience with support tools (e.g., Zendesk and Jira). • Experience with pharmaceutical reimbursement processes and pricing is a plus. • Strong analytical skills and technical understanding for troubleshooting platform‑related issues. • Excellent organizational skills and project management competence. • Very good communication skills in English and German (written and spoken). • Ability to work independently and as part of a team. • Hands-on experience with AI tools (e.g. ChatGPT, Claude, Notion AI) and a proactive mindset toward integrating them into daily work with good judgment. What we offer: • Become part of a company that is improving access to healthcare for patients • Direct impact on the growth and success of Lyfegen • Flexible working options • Be part of an international high‑performer team • Opportunities for professional development and career advancement • An attractive and competitive compensation package that reflects the dynamic nature of a fast‑growing start‑up