Customer Operations Specialist DE/EN

TestingTime.com – Europe's best online test user recruitment service TestingTime supports user researchers, UX/UI specialists and market researchers from well-known companies such as Zalando, UBS, Kleinanzeigen, Trivago, Salomon and AXA by making test user recruiting easy, fast, and hassle-free. Would you love supporting our customers recruitment projects from A-Z? We’d like to have you in our team as our new Fulltime Customer Operations Specialist! Your responsibilities in details: You independently handle customer support queries via calls and emails, acting as the first point of contact during our service hours 8:30-17:30h CET Troubleshooting in case of late cancellations, non-attendance of the participants and other issues Collaborating cross-functionally with Key Account Managers, Product Managers and Marketing Handling customer and user requests via ticketing systems This job is for you if you have… a permanent residence and work permit in Europe a background and experience in customer service or a similar office job excellent written and verbal communication skills in French (ideally native) and English, German is a plus a passion to deliver a first class customer service with a proactive, flexible and structured approach the capability to handle difficult customers or situations by offering solutions the ability to work under pressure in peak times and to meet demanding recruitment deadlines an adaptive capacity to new systems, processes and tasks the interest of contributing as a team player within a functioning team the eagerness to constantly develop in this long term opportunity It would be outstanding, but optional if you… have experience in project / partnership management are familiar with the service hub from Hubspot and/or the Zendesk ticketing system knowledge about the Swiss market can join our office days in Zürich twice a week Benefits: Apple laptop Extra bonus for outstanding team performance After your first successful year, you get a considerable yearly budget for further education, coaching and training Generous vacation contingent and additional loyalty days