Customer Operations Specialist, Sweden

Customer Operations Specialist, Sweden Make a difference for customers across Sweden by managing orders end to end, building strong relationships and improving supply chain operations from Gothenburg or Stockholm. 📍 Location: Sweden 📅 Application Deadline: September 13th 🔗 www.telko.com About the role We are looking for a Customer Operations Specialist to join our Supply Chain organization. The role is a long-term temporary position, with the possibility of continuation. In this role, you will play an important part in ensuring a smooth order-to-delivery process and an excellent customer experience. As Customer Operations Specialist, you will represent the customer internally and make sure customer needs are handled through proactive communication, accurate order management and strong cross-functional collaboration. The position is a key link between customers, sales, supply chain, warehouse operations and logistics partners. The position can be based in either our Stockholm or Gothenburg office. Key responsibilities In this role, you will: Manage the full order-to-delivery process, from order entry to delivery, using ERP systems. Act as the primary operational contact for customers and build strong customer relationships through proactive communication. Handle customer documentation such as order confirmations, certificates of analysis and customer-specific instructions. Maintain customer manuals, master data and operational guidelines. Resolve order-related issues and customer complaints in collaboration with internal stakeholders. Provide indoor sales support for selected customers, including pricing, quotations and coordination using tools such as HubSpot. Collaborate closely with sales, warehouse operations, logistics partners and other stakeholders to ensure accurate and timely deliveries. Track customer service performance, identify improvement opportunities and share customer insights to support demand planning. Contribute actively to customer satisfaction, loyalty and continuous improvement of service quality. What we are looking for We believe you are structured, proactive and solution-oriented, with a strong customer focus and a service-minded approach. You enjoy working with others, communicate clearly and take ownership of your responsibilities. To succeed in this role, you likely have: Relevant education, such as a university bachelor’s degree or vocational training. Experience in customer service, order management or supply chain. A good understanding of customer operations and order-to-cash processes in a supply chain environment. Experience working with ERP systems, preferably M3. Familiarity with CRM tools, such as HubSpot and/or PowerBI. Knowledge of logistics and delivery processes in cooperation with warehouses and transport partners. Experience with customer documentation, data management and service performance follow-up. Good Excel skills and basic reporting capabilities. Collaboration You will work closely with internal stakeholders across Supply Chain, Sales, Finance, HSEQ and IT. Externally, you will interact with customers, logistics partners and service providers to support efficient end-to-end operations from suppliers to customers. Questions about the position? For further information about this position, please contact: anders.wengel_AT_ telko.com phone: +45 2944 4728. Interviews and selection are conducted on a rolling basis. Don't wait to send in your CV – we look forward to hearing from you! Functions and subsidiaries Supply Chain Locations Sweden Remote status Hybrid Monthly salary kr35,000 - kr38,000 Employment type Temporary About Telko Ltd Telko is a leading distributor and solution provider of plastics, chemicals and lubricant solutions. It operates as a sustainable partner in the value chain, bringing well-known international principals and customers together. The company’s competitive edge is based on strong technical support, efficient logistics and local expert service. Telko delivers application expertise and solutions that help to improve the technical, sustainable and financial performance of the entire value chain. Telko operates in Finland, the Baltic countries, Scandinavia, Poland, Germany, Belgium, France, the Netherlands, Romania, Ukraine, Kazakhstan, Uzbekistan, India and China. Telko is part of Aspo Plc, which is listed in Helsinki stock exchange.