Customer Relations Specialist

About Us We started Nomad Internet because we believe that rural communities are special, but remote areas can be very challenging without access to reliable high-speed internet. If you have ever experienced living in a rural community, you can understand the struggles of poor internet quality. It can ruin your whole day to plan around the internet randomly “going out”. Rural communities need access to High-Speed Internet just as much as urban folks do. But, they are often left out of the Internet conversation in America. Then, they are expected to be ok with 2nd class internet. The same internet that has been publicly funded over and over again without any improvements. We felt it was time for a change! Over the last 4 years, with the help of rural communities around the country, we are now one of the largest rural internet providers in the country! Nomad Internet provides the best wireless internet you can possibly experience. With our use of C-band spectrum and the Nomad Omega, Air and Raptor modems, most Nomad Internet customers experience speeds between 100-200mbs. Plus, the Nomad Air Travel option allows customers to take this internet anywhere they travel! At Nomad Internet, we are the best in the world at one thing: Rural Internet. Our entire focus is bringing reliable, high-speed wifi to rural communities, and we want you to put us to the test. Job Description This is a remote position. Facebook, Google, BBB, and more. Additionally, you will play a crucial role in ensuring customer satisfaction by checking on customers to confirm modem receipt and offer assistance with setup. A background in technical support and customer service is vital for success in this role, and it's important to note that this position is based in the United States. Responsibilities : -Monitor and respond to customer reviews on multiple platforms, addressing both positive and negative feedback promptly and professionally. -Engage with customers on platforms such as Facebook, Google, and BBB to provide support, address concerns, and maintain a positive online presence. -Check-in with customers to verify modem receipt and inquire if they require any assistance with setup or troubleshooting. -Provide technical support, guidance, and assistance to customers, ensuring they have a seamless experience with our products. -Collaborate with the technical support and customer service teams to address customer issues and improve overall customer satisfaction. -Maintain detailed records of interactions and feedback received for analysis and reporting. -Stay up-to-date with product knowledge, technical specifications, and company policies to effectively assist customers. Qualifications : -High school diploma or equivalent; Bachelor's degree is a plus. -Prior experience in customer relations, technical support, or customer service is highly preferred. -Exceptional written and verbal communication skills, with the ability to maintain a professional and friendly tone in written responses. -Strong problem-solving skills, with a focus on finding solutions to customer issues. -Familiarity with CRM systems and online review platforms. -A solid understanding of our products and the ability to guide customers through setup and troubleshooting. Skills : -Customer-centric mindset -Empathy and active listening -Technical aptitude -Effective time management -Attention to detail Work Environment : This is a US-based position with the flexibility to work remotely or in an office setting, depending on the company's policies. Requirements -High school diploma or equivalent; Bachelor's degree is a plus. -Prior experience in customer relations, technical support, or customer service is highly preferred. -Exceptional written and verbal communication skills, with the ability to maintain a professional and friendly tone in written responses. -Strong problem-solving skills, with a focus on finding solutions to customer issues. -Familiarity with CRM systems and online review platforms. -A solid understanding of our products and the ability to guide customers through setup and troubleshooting. Benefits Compensation and Benefits : -Competitive salary -Opportunities for career advancement -Additional benefits and perks as per company policies