Customer Relations/Account Manager

As a Customer Relationa/Account Manager, you will drive the success of Parents and enterprise customers network APIs aligned with CAMARA specifications.

You will act as a trusted advisor, helping customers onboard, adopt, and scale use cases powered by Network APIs such as identity verification, SimSwap, KYC-Match, device location, fraud prevention etc.. Your focus will be to ensure Customers/Suppliers realize business value through standardized APIs while maximizing interoperability across operators in each country

What You’ll Do

• Customer-Centric Program Leadership
• Act as the primary point of contact for the customer, combining program management discipline with a strong focus on customer experience, satisfaction, and long-term engagement.
• Stakeholder Management (Internal & External)
• Collaborate closely with customers, network providers, and internal stakeholders (product managers, engineering, sales, and supply teams) to align expectations, priorities, and delivery outcomes.
• Proactive Customer Communication & Reporting
• Maintain transparent, structured, and proactive communication with customers, including regular updates, executive reporting, and clear tracking of milestones, risks, and achievements.
• Customer Success & Escalation Management
• Act as a trusted advisor to customers, handling escalations, resolving critical issues, and ensuring a positive customer experience even in challenging situations.
• Continuous Improvement & Feedback Loop
• Capture customer feedback and translate it into actionable insights for product, engineering, and operational teams to improve onboarding processes and solutions.
• Operational Excellence with Customer Focus
• Ensure efficient use of internal resources while maintaining a strong focus on customer outcomes, satisfaction, and long-term partnership success.

What You Bring

• 3–5 years of experience in program/project management, customer onboarding, or customer engagement roles within product or technology environments.
• Strong customer-facing experience, with proven ability to build trusted relationships and manage customer expectations at different organizational levels.
• Excellent communication in English and stakeholder management skills, both internally and externally.
• Proven ability to balance delivery discipline with customer-centric thinking—ensuring both execution excellence and customer satisfaction.
• Ability to translate technical topics into business value for customers.
• Demonstrated ability to manage risks, resolve conflicts, and drive issue closure in customer-facing environments.
• Strong problem-solving mindset with a proactive, ownership-driven attitude.
• Ability to work both operationally (hands-on) and strategically (big-picture thinking).

🌟 Why Join Aduna?

• Impact at Global Scale: Work on integrations that connect operators and cloud providers across continents.
• Modern Tech Stack: Cloud-native, GitOps-driven, and automation-first.
• Growth & Learning: Collaborate with senior engineers, telecom experts, and hyperscale partners.
• Diverse Team Culture: We’re global, inclusive, and thrive on collaboration.

At Aduna, you won’t just “keep the lights on” — you’ll help shape how networks and applications connect worldwide.

Our Offer:

• Employment contract providing security and transparency
• Hybrid work model: 3 days per week in our Łódź office, 2 days remote
• Private medical care, life insurance, and a Multisport card to support your health and lifestyle
• Unlimited paid time off - because we trust you to manage your time responsibly
• A collaborative environment with high ownership, innovation, and room to grow

By applying I hereby express my consent to process my personal data included in my job offer by Aduna Global Poland Sp. z o.o. or any other entity of the Aduna Global group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Aduna Global (and if necessary also its representative) can be found here: https://www.adunaglobal.com/privacy-notice/

Aduna is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds who are passionate about driving the next wave of innovation in telecommunications.