Customer Relationship Associate

Please only apply for this role if you can work during the hours of 10:00 to 19:00 (with 1 hour lunch break) ET (Eastern Time) (New Brunswick, Canada). You can choose to work from anywhere in the world, so long as you have a good internet connection for video calls.

You will use our provided standard company laptop for all work tasks to keep company data safe. This role uses activity monitoring tools on the company laptop to measure work hours and productivity.

The salary range for this role starts at CAD$43K/year (benefits are not included).

About Minifiglabs:

Minifiglabs (founded in 2012) is Singapore’s first and best service, offering companies customized gifts made of LEGO®️ elements. We work with global clients like Google, Amazon and Spotify. 75% of our clientele is based in the US.

We are in the business of bringing “play/fun” & “interactivity” into the corporate world through intelligent tactile gifts that tell a story and evoke joyful emotions.

You have the unique opportunity to be part of a creative team that works with the fun medium of LEGO®️ bricks and minifigures every day.

About the Role:

We are looking for a team member with a meticulous attention to detail who can speak and write in a tactful and convincing manner. Your role is to support Minifiglabs by communicating with our clients to find out their needs, giving them advice, and then passing on the information to the various departments, ensuring that our clients are satisfied with the end results. Due to your working hours, the majority of your teammates will be offline when you are on duty, but our clients will all be very active.

You will also need to have fantastic communications skills and etiquette for building rapport with prospective clients and de-escalating/resolving any matters raised by existing clients. Your objective is to uphold and improve the continued confidence and trust that clients have in Minifiglabs throughout the whole sales funnel - from the first touch point to aftersales service, and in the persuasion to make reorders.

At Minifiglabs, we are very serious about producing high-quality work with unparalleled results. You will be held accountable to a high standard.

What A Day Looks Like @ Minifiglabs:

• Check the messages from the morning team
• Check the calendar for the upcoming video calls with clients
• Monitor and manage inbox, US hotline, and website chat widget
• Host video calls with clients and guide the conversation to understand the requirements
• Check the various lead channels and consolidate the related information and tasks in our depositories such as Google Sheets or ClickUp Dashboards
• Populate the morning dailies document for team huddles to assist the project manager
• Leave notes for the all departments for any project changes and on the tasks required for replying the leads
• Update ClickUp and Google calendar
• Kick off new projects via ClickUp
• Establish and maintain good business relationships with clients to achieve team sales targets (calls/emails/video conferences etc. rest assured that these are not cold leads)
• Prepare quotations and invoices in Xero
• Add completed visuals into depository of case studies

You Will Love This Job If:

• You like LEGO®️ products
• You like things and data to be organized nicely
• You like a mix of 70% alone time (emails) and 30% interaction with others (video calls)
• You are comfortable writing emails, answering the phone and attending client meetings
• You enjoy meeting (virtually) people from all walks of life from all over the world
• You enjoy multitasking
• You enjoy using technology to aid you in your work
• You are self-disciplined and able to work effectively alone
• You have some art/design related education/interest

Other Head Turning Criteria:

Outstanding communication skills – both written and oral

You cope well under pressure

You are a team player and have a positive attitude, are keen to learn

Able to demonstrate resourcefulness, resilience, and grit

Capable of handling multiple projects simultaneously under set deadlines

If You're Interested:

This is an important step. If you're interested in the position, kindly continue filling out the subsequent questions on LinkedIn, but do remember to send an email to [email protected] with the following:

🔹 Resume

🔹 Expected salary (CAD)

🔹 When can you start

🔹 What are the reasons you think you would be a good fit at Minifiglabs?

🔹 What city and province you’re in

Use this subject matter in your email - "Minifiglabs Customer Relationship Associate Application, [Your Name]"

Thank you and all the best 😊