Customer Relationship Manager

Become our next FutureStarter Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary! Country/Region: JP Location: Req ID 85022 | Tokyo, Japan, ZF CV Solutions Japan, IncWABCO Japan Inc. About the Team: The KAM (Key Account Management) department is responsible for OE sales and serves as the primary commercial interface between ZF and Japanese truck and bus OEMs. The team focuses on driving sales growth, managing customer relationships, and ensuring account profitability. It also supports series delivery management and coordinates technical and commercial topics such as RFQs, design changes, marketing activities, and cost impacts. What you can look forward as Technical Sales: Participate in strategic planning to identify long-term business targets and growth opportunities. Contribute to the annual operating plan and support preparation of the business activity budget. Build and maintain a strong network within the customer organization to capture the Voice of Customer. Identify new business opportunities and RFQ potential through proactive customer engagement. Analyze market dynamics and collaborate with internal stakeholders to develop competitive proposals. Maintain strong relationships with OEM purchasing departments and other key stakeholders. Work with Product Lines to secure and maintain profitability throughout the product lifecycle. Support series production activities and maintain accurate monthly forecasts to monitor sales fluctuations. Your profile as Technical Sales: Bachelor’s degree in business, engineering, or a related field. Experience in the manufacturing industry such as automotive, machinery, or electronics. Strong business acumen with the ability to handle commercial and contractual topics. Excellent interpersonal and communication skills for customer relationship management. Strong analytical thinking and negotiation capabilities. Fluency in Japanese and English, both written and spoken. Proficiency in SAP and MS Office tools, particularly Excel, PowerPoint, and Word. Preferred: experience working with truck and bus OEM customers. Why you should choose ZF: Annual Leave policy Hybrid work environment with options for work from home Flexible working hours Supportive and collaborative team environment Professional growth opportunity Be part of our ZF team as Customer Relationship Manager and apply now! Contact Aoi Terasaka [email protected] Be part of our ZF team as Customer Relationship Manager and apply now! Contact Aoi Terasaka What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company? At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility. Find out how we work at ZF: Job Segment: Relationship Manager, PLM, CRM, Marketing Manager, Strategic Planning, Customer Service, Management, Technology, Marketing, Strategy