Customer Relationship Specialist

Customer Relations Specialist

Mlouye · Istanbul, Türkiye (Remote-friendly hybrid)

About Mlouye

Mlouye is a luxury handbag brand known for unique design and meticulous craftsmanship. We're a small, warm, fast-moving team building a global brand, and how we treat our customers is as considered as how we design our bags.

The Role

We are looking for a tech-forward, highly empathetic Customer Relations Specialist to join the Mlouye team. In this evolved role, you will be the human heart behind our digital presence, blending exceptional, personalized client care with modern AI workflows.

You will ensure our e-commerce customers receive swift, accurate, and deeply empathetic support. Using AI communication tools, you'll craft impeccable responses, solve international logistics puzzles, and build lasting relationships with the Mlouye community.

What You'll Do

AI-Assisted Client Care: Co-pilot with AI tools to draft, refine, and finalize exceptional customer service responses across email, live chat, and social media DMs — ensuring every message aligns perfectly with Mlouye's brand voice.

Meticulous Oversight: Fact-check and verify all AI-assisted drafts against internal systems to ensure absolute accuracy on pre-order timelines, customs fees, and order statuses.

Rapid Resolution: Leverage AI efficiency to support a global client base, consistently achieving response times well under our 2–3 hour benchmark.

Empathetic Problem Solving: Understand each customer's unique needs and turn difficult moments into moments of genuine connection and brand loyalty.

Cross-Team Collaboration: Act as the voice of the customer — sharing insights with our product, logistics, and marketing teams to continuously improve the Mlouye experience.

Who You Are

Impeccable Communicator: Flawless written English with an intuitive grasp of tone. You balance professional candor with warmth and empathy.

Tech-Savvy & Adaptable: Comfortable working alongside AI tools, helpdesk software, and e-commerce platforms. You see AI as an asset that enhances your human touch, not a replacement for it.

Hyper-Detailed: An eagle eye for discrepancies — a wrong tracking number or an off-brand phrase never gets past you.

Proactive Problem Solver: You don't just answer questions; you anticipate the customer's next need and follow up relentlessly until full resolution.

Dedicated Team Player: A self-starter who takes real ownership of how the brand is represented to the world, with flexibility to support customers across time zones.

What We Offer

Mostly remote, Istanbul-based: Work from wherever you do your best work, with occasional days at our Istanbul office for training, team time, and product immersion.

Generous team discount on Mlouye bags and accessories.

Modern tooling: Best-in-class AI and support tools — you'll spend your time on the interesting problems, not repetitive typing.

Real growth: We're a scaling brand with global ambitions; this role can grow into leading our customer experience function.

A happy, close-knit team: A supportive, design-obsessed culture where your voice reaches the founders directly.