Customer Retention Specialist

Customer Retention Specialist (Remote)

At TalentPop, we help fast-growing e-commerce brands build lasting customer relationships that drive long-term success. We believe customer retention is one of the strongest drivers of sustainable growth, and we're looking for talented professionals who share that mindset.

As a Customer Retention Specialist, you'll develop and execute strategies that increase repeat purchases, reduce customer churn, and maximize Customer Lifetime Value (CLV). You'll work closely with leading e-commerce brands to create personalized customer journeys that foster loyalty and long-term engagement.

If you're passionate about CRM, customer retention, and data-driven marketing in a fast-paced remote environment, we'd love to hear from you.

Key Responsibilities

Your primary focus will be maximizing Customer Lifetime Value (CLV), strengthening customer loyalty, and improving long-term retention through strategic, data-driven initiatives.

• Retention Strategy: Develop and execute multi-channel retention campaigns across email, SMS, and loyalty programs to increase repeat purchases and customer engagement.
• Churn Analysis & Intervention: Analyze customer behavior and identify churn indicators to create targeted campaigns that retain at-risk customers.
• Win-Back Campaigns: Design, implement, and optimize personalized reactivation campaigns that encourage former customers to return.
• Loyalty Program Management: Manage and optimize customer loyalty and rewards programs to improve enrollment, engagement, and redemption rates.
• Subscription Lifecycle Management: Support subscription-based brands by optimizing onboarding, renewal, and cancellation experiences to improve customer retention.
• Reporting & Customer Segmentation: Track key retention metrics such as Customer Lifetime Value (CLV), Repeat Purchase Rate, and Churn Rate while leveraging CRM tools for advanced audience segmentation.
  
  

What We're Looking For

• Required Experience: At least 1 year of experience in customer retention, CRM marketing, lifecycle marketing, or loyalty program management.
• E-commerce Expertise: Experience working with customer retention strategies in an e-commerce environment. Familiarity with platforms such as Klaviyo, ReCharge, or similar retention tools is highly preferred.
• Analytical Mindset: Strong ability to interpret customer data, segment audiences, measure campaign performance, and optimize retention initiatives.
• Technical Skills: Experience using CRM platforms such as HubSpot, Salesforce Marketing Cloud, Klaviyo, or similar email and SMS marketing platforms is an advantage.
• Communication & Collaboration: Excellent written and verbal communication skills with the ability to work cross-functionally in a remote environment.
• Self-Motivated: Organized, proactive, detail-oriented, and comfortable managing multiple priorities in a fast-paced remote workplace.
  
  

Technical Requirements

• A dedicated desktop or laptop with an Intel Core i5 processor, AMD equivalent, or better.
• A stable internet connection with minimum speeds of 25 Mbps download and 25 Mbps upload.
• A quiet, professional workspace suitable for video meetings and uninterrupted communication.
  
  

Why Join TalentPop?

• Performance Rewards: Competitive base pay with opportunities to earn commissions, performance bonuses, and annual performance-based salary increases.
• Remote Flexibility: Enjoy a permanent 100% work-from-home setup with no daily commute.
• Health Benefits: HMO coverage or a monthly healthcare stipend, plus paid time off.
• Career Growth: Continuous learning opportunities, mentorship, and clear paths for career advancement within a growing global team.
• Supportive Culture: Join a collaborative team that values innovation, accountability, and professional development.
  
  

Application Instructions

To help our Recruitment Team correctly identify your application, please complete the following steps during the application process:

• Select "Brand Concierge" as your desired position.
• Enter CRSR when prompted for the application code.
  
  

Please note: Applications submitted without selecting "Brand Concierge" and entering the correct application code may not be processed for this opportunity.

Ready to help leading e-commerce brands build lasting customer loyalty? Apply today and become the next Customer Retention Specialist at TalentPop.