Customer & Sales Operations Associate

Customer & Sales Operations Associate Apply Now We’re Pentland Brands: a global family business behind some of the world’s most iconic active and lifestyle brands. We bring integrity, energy and ambition to our work, setting high standards and striving to deliver great outcomes without ego. Design sport-inspired apparel built for style, movement and confidence. At Speedo, product has to do more than look good. It has to move with the swimmer, feel comfortable in the water and support performance, confidence and freedom of movement, whether someone is training, competing, learning or simply enjoying the swim. Key Purpose: The Sales Operations Associate is responsible for servicing a portfolio of accounts within channel structure. This role is responsible for managing & reviewing the seasonal orderbook per customer in partnership with internal partners (Sales, Distribution Center, EDI, Credit, etc.) to ensure timely order fulfillment is maximized. This must be delivered with a focus on customer journey and experience. Primary Responsibility: • Responsible for specified channel/sales rep/customer day to day order management to ensure on time in full delivery. • Process cancellations, returns, credits, debits, assist in executing customer requirements including value added services. • Work cross functionally with sales, credit and distribution center to ensure order flow in line with business and customer requirements. • Accountable for relationship management with sales reps and retailers including communication with retailers/buyers as appropriate. • Proactively escalate issues threatening orderbook on time in full execution as necessary to appropriate parties. • Run and analyze daily reporting of order book. • EDI experience a plus, but not required. Qualification & Experience: • 1-2+ years of experience in customer service or related role. • Experience in Wholesale Customer Service, Customer Operations, or Sales Operations, preferably in related Swim/Apparel/Footwear industry. • SAP and Salesforce experience a plus. • EDI experience a plus, but not required. • Proficient in Microsoft Office, including Excel. • Ability to solve problem, multitask and prioritize workflow. • Excellent organizational, communication and follow-up skills . • Proficiency in French. • Thrives in a fast‑paced, team‑first, high‑energy environment, with a positive, can‑do, customer‑focused attitude. Why Speedo? Speedo is one of the world’s most iconic swimwear brands, built on a heritage of innovation, performance and a lifelong love of swimming. From elite competition to everyday fitness, leisure and learning, Speedo creates product for every type of swimmer. It is a brand trusted in the water because it understands what matters: fit, movement, comfort, durability, confidence and performance. Joining Speedo means becoming part of a team that cares deeply about helping people feel at home in the water, whether they are chasing a personal best, building confidence, training regularly or discovering the joy of swimming for the first time. Perks & Benefits We offer a competitive salary, discretionary bonus, hybrid working, flexible start and finish times, generous paid time off, product discounts, sample sales, medical and healthcare support plus additional benefits designed to support you at work and beyond. You can find full details of our benefits and perks on our US Benefits page . Pentland Brands and Speedo are equal opportunity employers and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, we have a strong corporate commitment to inclusion, diversity and to ensuring that all current and future associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, applicants are asked not to disclose salary history information. Locations Toronto, Ontario Canada Remote status Hybrid Employment type Full-time