Customer Service Advisor

Customer Service Advisor Apply here As we continue to grow across the Nordics, we are looking for a new colleague to join our Customer Service team. We are seeking someone who is service-minded, solution-oriented, and fluent in Norwegian. In this role, you will have the opportunity to contribute to our ongoing growth while continuing your own development journey within the company. What does the role involve? As a Customer Service Advisor, you will: Handle customer inquiries via email, phone, and chat Perform administrative tasks related to customer cases Actively work to improve customer experiences and ensure high service quality Identify and suggest improvements to streamline workflows and processes Support other departments and contribute to collaboration within the organization Who are we looking for? We’re looking for someone who is: Service-oriented with the ability to handle various customer situations professionally Solution-focused, goal-driven, and unafraid to take on new challenges A strong communicator with good verbal and written skills in Norwegian and English Fluency in Norwegian is required Experience in previous customer-facing roles is an advantage Other qualifications: Basic knowledge of e-commerce and finance A genuine interest in learning new things and growing professionally What do we offer? The opportunity to be part of a fast-growing company with a strong focus on innovation and service A work environment characterized by collaboration and development The chance to contribute ideas and influence work in a dynamic setting Fixed term employment Department Operations Role Customer Support Agent Locations Bergen, Borås Remote status Hybrid Employment type Full-time Bergen Borås About Avarda Group Avarda Group helps customers across Europe manage their personal finances. We have been listed on Nasdaq Stockholm since 2016. Born in a small Swedish town, we combine a pragmatic and disciplined business mindset, with cutting edge technology and innovation, always with a strong focus on cost-efficiency and profitability. Our self-developed, scalable platform and infrastructure enable efficient expansion across multiple markets. We move customers, partners and ourselves forward – towards new opportunities and evolving needs. Forward. Avarda. Founded in 1987 Coworkers 600 Applicant tracking system by Teamtailor