Customer Service Advisor - French
MicroSourcingDiscover your 100% YOU with MicroSourcing!
Position: Customer Service Advisor - French
Work setup & shift: Remote | Shifting Schedule
Why join MicroSourcing?
You'll Have
As a Customer Service Advisor - French, you will:
Non-negotiables
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.
Join us in celebrating YOU and your 100%! For more information, visit https://www.microsourcing.com/
Position: Customer Service Advisor - French
Work setup & shift: Remote | Shifting Schedule
Why join MicroSourcing?
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
As a Customer Service Advisor - French, you will:
- Answer customer inquiries, assist with account registration, and guide frame and lens selection in French and English.
- Verify optical prescriptions to ensure order accuracy, correct lens configurations, and precise parameters.
- Explain prescription details, lens options, and product availability to customers in both languages.
- Resolve customer complaints, handle returns, process refunds, and communicate order tracking updates.
- Log all customer interactions, order details, and support tickets accurately within ServiceCloud.
- Share customer feedback with product and marketing teams to improve website usability and product offerings.
Non-negotiables
- Bilingual Fluency: Native or professional-level fluency in spoken and written French and English.
- Optical & Prescription Knowledge: Ability to read, interpret, and verify optical prescriptions, lens types, and frame fitting requirements.
- ServiceCloud & Systems Experience: Hands-on experience using Salesforce ServiceCloud (or similar CRM/ticketing platforms) for order management and record-keeping.
- Process & Data Security Adherence: Strict compliance with procedures regarding customer data privacy, confidential records, and financial transaction processing.
- Customer Resolution Skills: Proven de-escalation, problem-solving, and objection-handling skills to resolve customer issues effectively.
- Prior experience in optometry, optical retail, or e-commerce eyewear sales.
- Familiarity with lens coatings, prescription index options, and frame fitting parameters.
- Experience handling international e-commerce returns, exchanges, and shipment tracking platforms.
- Background in omni-channel support (voice, email, web chat) within a BPO or contact center environment.
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.
Join us in celebrating YOU and your 100%! For more information, visit https://www.microsourcing.com/
- Terms & conditions apply