Customer Service Advocate

1. About Our Client:

The organization operates within the healthcare sector, focusing on simplifying the healthcare experience and improving access to quality care. It addresses challenges related to healthcare navigation and affordability, aiming to create healthier communities and optimize health systems for millions of people.

2. About the Opportunity:

The Customer Service Advocate role is designed to provide essential support to customers by resolving inquiries related to benefits, eligibility, claims, and other health plan features. This position plays a critical role in guiding customers through healthcare options, helping them maximize their benefits, and facilitating connections with care providers. The role contributes to enhancing customer experience and promotes self-sufficiency in navigating healthcare resources.

3. Responsibilities:

• Respond to and resolve customer service inquiries on the first call

• Assist customers with understanding and selecting health benefit plans

• Contact care providers to assist with appointment scheduling or specialist connections

• Guide customers in using online health portals and resources

• Navigate multiple databases to research complex health and plan-related issues

4. Requirements:

• High School Diploma, GED, or equivalent work experience

• Minimum age of 18 years

• At least 1 year of phone-based customer service or call center experience

• Ability to handle 50 to 70 calls per day with full attention

• Proficiency with Windows PC applications and ability to learn new systems

• Availability for full-time work (40 hours/week), Monday through Friday, within 7:00 AM to 7:00 PM CST shift

• Flexibility for occasional overtime and weekend work during peak periods (January 1 to April 1)

• Reside within the state of Indiana with a suitable remote work environment and reliable wired high-speed internet

5. Pay Range and Compensation Package:

• The salary ranges from $18 to $32 hourly based on experience and other factors

• Comprehensive benefits package including incentive programs, equity stock purchase, and 401(k) contributions subject to eligibility

6. Benefits & Perks:

• 401(k) plan

Equal Opportunity Statement:

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.