Customer Service Agent

We are hiring a Customer Service Agent

Thornbury Nursing Services (part of Acacium Group)

Hybrid in Bridgwater Rd, Bristol

Permanent, Full time

Shift patterns between Monday - Sunday 07:00-22:00

£24,784.50 per annum + 20% uplift on unsociable hours

We are hiring a Customer Service Agent to join Thornbury Nursing Services, one of the UK's leading providers of specialist nursing and healthcare staffing solutions.

In this role, you will be responsible for coordinating and booking nurses and healthcare professionals into client shifts, ensuring excellent service delivery for both clients and healthcare workers. You'll build strong relationships, respond to queries, manage bookings, and play a key role in supporting business growth while delivering an exceptional customer experience.

In this role you will:

• Coordinate healthcare staffing bookings, matching workers to client requirements and ensuring accurate shift management.

• Build strong relationships with healthcare professionals and clients, delivering excellent customer service and resolving queries efficiently.

• Collaborate with internal teams to support service delivery, compliance, and the effective resolution of incidents and issues.

• Drive service improvement and business growth through feedback, promotion of digital tools, and achievement of team KPIs.

What we're looking for:

• Excellent customer service and relationship-building skills.

• Experience working in a fast-paced environment, managing multiple priorities and deadlines.

• High attention to detail and strong organisational skills.

• A proactive approach with the ability to work collaboratively across teams.

Your benefits

• Your benefits package: Our company-funded benefits package includes employer pension contributions, life assurance and healthcare benefits, designed to support your financial wellbeing.

• Time to recharge: Enjoy 25 days' annual leave plus Bank Holidays, with your holiday entitlement increasing with length of service.

• Flexible benefits to support you: Choose from a range of optional benefits including private medical insurance, critical illness cover, dental insurance, a healthcare cash plan, holiday buy and sell, a gym scheme, car scheme, bike scheme, technology voucher scheme and season ticket travel loans.

• Supporting your wellbeing: Access 24/7 wellbeing support for you and your immediate family, including an Employee Assistance Programme, digital wellbeing app and resources to support your mental, physical, social and financial wellbeing.

• Supporting you and your family: Receive discounted neurodevelopmental assessments for you and your loved ones.

• Save money every day: Enjoy instant discounts through our benefits platform on shopping, travel, entertainment, dining, lifestyle and much more.

• Grow your career: You'll have access to fully funded professional qualifications through our apprenticeship programmes, mentoring and coaching, leadership development programmes, online learning and development opportunities and the chance to build your career across our global organisation, operating across four continents.

• Recognition and community impact: We celebrate success through Long Service awards, exceptional performance and peer-to-peer recognition. You'll also receive two paid volunteering days each year to support causes that matter to you.

About Acacium Group

Thornbury Nursing Services is part of Acacium Group, a global healthcare solutions partner providing staffing, managed services and innovative delivery models across the healthcare, social care and life sciences industries. We are a business with scale and leading digital capabilities, with a vision to be the leading global healthcare solutions partner.

We are powered by our people and leading digital capabilities, working with our partners to improve access to healthcare and deliver better outcomes. Our values, Putting People First, Always by Your Side and Driven by Excellence, guide everything we do.

Join us and play a key role in shaping the future of healthcare and improving people's lives.

Inclusion and accessibility

We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising the unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs.

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