Customer Service Agent - AI & Technology

Customer Service Agent – AI & Technology We are an e-commerce company looking for a Customer Service Agent – AI & Technology to join our team. This role combines day-to-day customer support with opportunities to work on AI, automation, and customer service technology. This will be a remote/telecommute position. What You’ll Do Assist e-commerce customers through email, chat, and phone Troubleshoot customer, order, and product-related issues Help implement, monitor, test, and improve AI customer service tools Identify opportunities to improve workflows using AI and automation Troubleshoot technical issues and help connect different systems Test and help implement new tools and processes What We’re Looking For Previous customer service experience Strong English reading, writing, and speaking skills are required Strong communication and teamwork skills Good technical and problem-solving abilities Familiarity with AI tools and automation Ability to learn new systems quickly and research solutions independently Experience with e-commerce, APIs, integrations, programming, CRM, or helpdesk platforms is a plus If you enjoy helping customers and are also interested in AI, technology, and finding better ways to get things done, we’d like to hear from you.