Customer service agent - Chat - Work from home

Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide. With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences. Sutherland’s cutting-edge solutions are delivered through a seamless "as-a-service" model, enabling rapid innovation and supporting sustainable business growth. 💬✨ Provide customer support for Spotify users exclusively through chat-based interactions (no calls) 🔄💻 Handle up to 4 simultaneous asynchronous chats with efficiency and accuracy 🛠️🎧 Assist customers with accounts, subscriptions, billing, and basic technical issues ✍️😊 Deliver clear, friendly, and empathetic written communication aligned with brand tone 📊🚀 Meet performance metrics such as response time, resolution, and customer satisfaction 🗂️✔️ Document interactions properly and follow internal processes and guidelines 🏢🌿 Work under a hybrid model , attending the office once per month as scheduled 🎓 High school diploma or equivalent (required) 🌍 Advanced English level (B2+ or higher) with strong written communication skills 💬 Previous experience in customer service (chat or written support preferred) ✍️ Excellent grammar, spelling, and attention to detail 🔄 Ability to multitask and manage multiple chats simultaneously 🧠 Strong problem-solving and critical thinking skills 😊 Customer-focused mindset with empathy and professionalism 💻 Basic computer skills and ability to navigate multiple systems/tools ⏰ Availability to work rotational shifts and attend on-site once per month 🚀 Ability to adapt to a fast-paced, performance-driven environment All your information will be kept confidential according to EEO guidelines.