Customer Service Analyst with Italian

Customer Service Analyst with Italian Join a dynamic and professional team, where you’ll provide customer support to Italian-speaking clients. We usually respond within a week Responsabilities: Handle inbound customer calls and provide support regarding products, services, promotions, promotional codes, new product information, and other customer inquiries; Handle outbound calls related to promotional campaigns, new product launches, and proactive customer outreach; Contact retailers and distributors as part of promotional and commercial initiatives; Support various promotional activities and commercial initiatives through proactive communication with customers and business partners. Requirements Advanced Italian (minimum B2 level) and intermediate English language skills; Between 1 and 3 years of relevant experience may be required for some roles; High school diploma (Baccalaureate); Customer-oriented, with the ability to handle a variety of customer situations; Good communication, organizational, and analytical skills; Department BPO/SSC Role Customer Service Representative Locations Bucharest, Iași Remote status Hybrid About Sales Consulting As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs. Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges. We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth. Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners.