Customer Service and Procurement Executive

KEY RESPONSIBILITIES

• Quote Request & Workflow Management: Own and monitor the incoming quote inbox, logging, acknowledging, and actioning requests standardly within 24 hours.
  

• Quote Creation & Technical Sign-off: Build accurate hardware, software, and licensing quotes using supplier portals and Excel, collaborating with internal Technical Consultants to ensure specifications and project proposals are spot on.
  

• Proactive Client Communication: Keep clients informed across all stages via phone, email, and Teams, following up on open quotes and answering queries with a friendly, professional touch.
  

• Supplier & Order Handling: Place, track, and manage orders from confirmation to delivery while nurturing key distributor and supplier relationships to keep delivery timelines on track.
  

• Renewals & Account Nurturing: Monitor client licensing/hardware renewal cycles, issue timely renewal proposals, and conduct regular account health calls with client purchasing contacts.
  

• Reporting & Pipeline Visibility: Record won/lost outcomes and maintain clear daily pipeline updates to track conversion rates, activity levels, and commercial trends.
  

ABOUT YOU

You are a highly organised, self-motivated individual who loves blending administrative precision with warm human interaction. You take pride in being the dependable "go-to" person who keeps processes moving smoothly and multi-tasks effortlessly without losing attention to detail. Phone calls don't intimidate you, in fact, you prefer picking up the phone to build real rapport with clients, suppliers, and internal colleagues alike. Adaptable, tech-savvy, and comfortable with numbers, you take ownership of your workload with autonomy and thrive in a collaborative, forward-thinking environment.

SKILLS AND COMPETENCIES

• Communication & Relationship Building: Outstanding verbal and written communication skills with a confident, friendly telephone manner.
  

• Numerical & Analytical Aptitude: Enjoys working with numbers, margins, and pricing models with strong attention to accuracy.
  

• Technical & Software Proficiency: Comfortable using Microsoft Excel, Outlook, and CRM/PSA software, alongside navigating distributor/supplier online portals.
  

• Organization & Time Management: Ability to prioritize competing tasks, manage high volume (approx. 100 quotes/month), and maintain reliable follow-through under tight turnarounds.
  

• Cross-Functional Collaboration: Comfortable liaising between technical teams, sales leadership, and external vendor partners.
  

EXPERIENCE AND QUALIFICATIONS

• GCSEs (or equivalent) in English and Mathematics.
  

• Practical experience in quoting, order processing, procurement, or commercial customer support is highly desirable.
  

• Familiarity with distributor/supplier portals or exposure to IT services, managed services (MSP), or consultancy environments is a plus (but not essential).
  

• Equivalent practical background showing strong administrative responsibility, client account management, or supply chain coordination is warmly welcomed.
  

BENEFITS & WHAT'S ON OFFER

• Daily Flexibility: A structured 5-day week (working 4 hours per day) offering start and end time flexibility around your daily life commitments.
  

• Great Cumnor Location: Based in Cumnor, Oxford with free local parking and convenient access from central Oxford, Abingdon, and the A420.
  

• Balanced Hybrid Model: On-site in Cumnor to build strong relationships, with occasional remote working options available once training is complete.
  

• Career Progression: Dedicated pathways to grow either into Senior Commercial/Account Management roles or deeper into Operations & Procurement Leadership.
  

• Empowering Culture: A collaborative, inclusive environment where your ideas are valued, listened to, and actively encouraged.
  

• Salary: £30,000 pro rata