Customer Service Assistant - Polish Speaker (M/F/D)

At Colquímica Adhesives, we are dedicated to the development, production, and commercialization of high-performance technological adhesives. We are currently recruiting a Customer Service Assistant - Polish Speaker (M/F/D) for our site in Susão, Valongo.

Responsibilities:

• Ensure the fulfillment of customer orders in the domestic market (with future international scope) by acting as the link between the Production, Shipping, Transport Departments, and customers.
• Implement the strategy defined by the DC regarding compliance with customer requirements and ensure adherence to the company's credit policy.
• Ensure timely responses to customer information requests.
• Ensure compliance with the Group's Quality, Environmental, and Sustainability Management Systems.
• Comply with ISO 9001, ISO 14001, and ISO 45001 standards.
• Ensure the correct application of procedures by the rest of the team.
• Provide backup coverage during colleagues' vacation periods.
• Issue credit and debit notes when required.
• Create new customer accounts, maintain price lists, and manage the creation of new materials.

Requirements

• High School degree
• Up to 3/4 years of experience in similiar roles
• Good command of English, both written and spoken (mandatory)
• Fluent written and verbal communication skills in Polish are mandatory
• Knowledge in SAP will be valued
• Proactive and autonomous approach, with a strong customer-oriented mindset, both internally and externally.
• Excellent communication and teamwork skills, with the ability to work effectively in a dynamic environment.

What We Offer

A competitive compensation package based on experience, location, and background, plus a range of fringe benefits, including flexible/hybrid work and health & well‑being programs (benefits vary by location and function)

Our Commitment to DEI & Human Rights

We are an Equal Employment Opportunity employer committed to fostering a diverse and inclusive workplace where everyone can thrive.

We also support internationally recognized Human Rights and Labor Standards.

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