Customer Service Associate - West Virginia

In this position, you will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position Startek as the employer and provider of choice! What We're Looking For 18 years of age or older High School Diploma or GED Excellent customer service and communication skills. Strong attention to detail and organizational skills. Ability to multitask and work efficiently in a fast-paced call center environment. Previous experience with internet service provider troubleshooting and home networking preferred, but not required. Open availability between 8am - 9pm ET Sunday through Saturday. Must currently reside in the state of West Virginia to be considered. Must meet our Equipment Requirements outlined below. Equipment Requirements (if applicable): OS: Windows 11 Processor: dual-core or higher with base clock speeds of 2.00GHz or better (not boost/turbo/"up-to" frequency) RAM: 8GB or higher Hard Drive Free Space: 5GB or higher. Webcam USB Headset Second monitor High Speed Internet speeds at least 20 Mbps download/10 Mbps upload (note: the PC must also be connected via an Ethernet cable to your modem or router). Cellular (3G/4G/5G), satellite, and wifi internet connections are not supported connection types for this role. Chromebooks/Mac computers cannot be utilized for this position. This is a rewarding opportunity to build a meaningful career while making a positive impact on customers in need. If you're passionate about helping others and providing outstanding service, we encourage you to apply. Why Startek? We provide a unique culture experience for our employees that evolves each day. It is our goal to ensure our employees are self-paced productive business partners, creating an inclusive culture of diversity, understanding, engagement and opportunity. Working at Startek is a partnership and the gateway to career advancement! As an employee you will receive; Full time, bi-weekly pay from $14 (work from home) - $16 per hour (onsite) Paid training and continuous development Promotion opportunities (Startek makes every effort to promote from within) Medical, Dental and Vision benefits after 60 days of successful employment 401K and Stock plan participation We also have employee perks and discounts with both national programs and community engagement programs. What Can You Expect After You Apply? Our team of Recruiters and Specialists will evaluate your experience and skillset which will include completing our skills assessment. Once reviewed, we'll speak with you to determine next steps in joining the Startek team. Please note that due to our contractual obligations - All candidates must be willing to participate in pre-employment drug screening and background checks facilitated by our team . We have a diverse set of full time opportunities waiting for you! What are you waiting for? Take the next step in your career and apply today! Startek is an Equal Opportunity Employer