Customer Service Centre Specialist

Closing Date (MM/DD/YYYY):

10/13/2026

Worker Type:

Permanent

Language(s) Required:

English

Term Duration (in months):

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$83,040 - $112,340

Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs

• Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world

• Growth: Learning and development opportunities to help you thrive

• Hybrid work options

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How you’ll make an impact

As a Customer Service Centre Specialist, you’ll be a trusted subject matter expert, coach and change champion for FCC’s Customer Service Centre. You’ll provide guidance on lending policies, processes and best practices while leading initiatives that strengthen employee capability, improve operational efficiency and enhance the customer experience.

You’ll be part of a team that supports learning, quality assurance and continuous improvement across the Customer Service Centre. Working closely with leaders, onboarding teams and cross-functional partners, you’ll help ensure employees have the tools, knowledge and support needed to deliver exceptional service and sound lending decisions.

If you’re passionate about developing people, improving processes and delivering exceptional customer outcomes, this could be the role for you.

What you’ll do

• Provide expertise and guidance on lending policies, procedures and best practices

• Coach, mentor and develop employees through training and ongoing support

• Review loan and call quality to ensure compliance, consistency and strong customer outcomes

• Drive continuous improvement by identifying and implementing process enhancements

• Support organizational change through clear communication and effective training.

• Lead projects and collaborate with partners to advance Customer Service Centre priorities

What you’ll bring to the team

Required qualifications

• Bachelor’s degree in agriculture, business, finance or a related field

• Minimum three years of experience in lending, financial services, customer service or a related environment (or an equivalent combination of education and experience)

• Strong knowledge of lending practices, loan administration and secured lending requirements.

• Experience coaching, mentoring and developing employees

• Proven ability to analyze information, identify opportunities for improvement and lead change initiatives

• Strong communication, collaboration and relationship-building skills

Preferred qualifications

• Experience in a customer service centre, contact centre or operations environment

• Knowledge of agricultural lending and the Canadian agriculture industry

• Experience designing and delivering training programs

• Knowledge of project management and continuous improvement practices

Not sure you meet every requirement? We encourage you to apply anyway.

About Us

At FCC, we’re passionate about creating an inclusive, equitable and accessible workplace. Our team is made stronger by a range of backgrounds, abilities, strengths, and perspectives – and we’re committed to continuously improving so that we develop a workforce that reflects the communities where we live and work.

Accommodations are available on request for individuals with disabilities during each stage of the recruitment process. To request an accommodation, kindly send an email to TalentSupplyRecherch@fcc-fac.ca. All information received in relations to accommodation will be kept confidential.

We value language diversity, and adhere to Canada’s Official Languages Act. We encourage you to apply in English or French, whichever is your language of choice. Bilingualism (English and French) is important and is always considered an asset.

Proud to be 100% invested in agriculture and food.

Looking for a career with purpose?

Bring your skills, enthusiasm and your true self to FCC. Providing financing, software and knowledge to the industry that feeds the world takes the talents of many — and with so many interesting areas to work in, you never know where your career will take you.

Areas we hire for:

• IT
• Marketing
• Lending and Operations
• HR
• Finance
• Governance

We’ve got you

From a flexible work environment, competitive salary and benefits to a culture built on trust, support and growth, FCC offers an exceptional employee experience that brings out your best.

What we do

FCC is a financially self-sustaining federal Crown corporation with over 100 offices across Canada, and our corporate office in Regina, Saskatchewan. We lend money and provide other services to primary producers, agri-food operations and agribusinesses that provide inputs or add value to agriculture.

Questions?

To learn more about the recruitment process or your application, contact us at TalentSupplyRecherch@fcc-fac.ca.