Customer Service Consultant

Our client is a leading Australian mobile self-storage and moving provider. They offer convenient, flexible storage and moving solutions by delivering secure, weather-proof storage modules directly to customer doors. Their focus is on creating smooth, stress-free moving and storage experiences for clients across Australia. They are now seeking to hire a Customer Service Consultant to deliver exceptional front-line service across phone, email, and live chat channels. This role is vital for handling customer enquiries, resolving issues under pressure, and maintaining strong customer relationships. Job Responsibilities Customer Support & Enquiry Management Liaise with customers via phone, online chat, and email to deliver exceptional service Handle high volumes of inbound calls and customer enquiries promptly and professionally Resolve customer issues effectively while maintaining composure under pressure Conduct outbound calls to follow up with customers and provide updates Maintain a positive, empathetic, and professional attitude across every interaction Logistics & Payment Processing Assist customers with processing payments using payment management tools Support day-to-day operational logistics and booking schedules Operate and manage customer enquiries through online chat systems Collaborate with internal teams to ensure seamless service delivery Work Schedule Initial training roster is Monday-Friday Australian Working Hours Training period runs for a minimum of 1 month until competency is assessed Permanent roster post-training includes mandatory Saturday shifts with a weekday rostered day off Proven experience in a customer service or administrative role managing inbound calls, email support, and online chat Strong conversational ability and phone-handling experience Professional written English skills for live chat and email support High level of verbal English proficiency with a clear telephone manner Exceptional problem-solving skills and the ability to multitask effectively High attention to detail, strong reliability, and excellent punctuality Full commitment to working permanent Saturday shifts as part of the post-training schedule Nice-to-Have Skills Hands-on experience using online live chat platforms such as Podium Previous experience using payment processing applications Prior background working in logistics, self-storage, or service operations Permanent work-from-home set-up Dayshift (Australian Eastern Standard Time business hours) Full-time job HMO (STAFF only) Annual leave Adhoc Bonus