About us:
iconic brand, tiny company.
Polaroid was founded in 1937 by one of the most seminal innovators of the 20th century, Edwin Land. His motto was, “don't undertake a project unless it is manifestly important and nearly impossible.” In 2008, Polaroid shuttered its last factory but a group of diehard fans came together as The Impossible Project to save instant film. Over 10 years later that startup acquired what was left of Polaroid and today we’re again a small group of people passionate about empowering creators to change the world in the name of Polaroid.
Job Summary
As a Customer Service Coordinator, you will play a key role in delivering a seamless customer experience across all touchpoints. You will manage customer inquiries, coordinate orders, and work cross-functionally to ensure efficient operations and high satisfaction. We are looking for a skilled problem solver and enthusiastic self-starter
who can quickly understand customer service challenges and provide thoughtful, effective solutions. In this role, you will be an important part of the Customer Service team, developing strong product knowledge to deliver accurate, timely support and consistently meet or exceed customer expectations.
Key Responsibilities
Deliver excellent customer service across email, phone, chat, and online platforms
Manage and maintain customer accounts with accurate and up-to-date information
Handle customer inquiries related to orders, shipping, billing, and product issues
Create, process, and monitor customer orders, ensuring full accuracy
Collaborate closely with Customer Service team members and the manager
Work cross-functionally with Supply Chain and Logistics teams
Coordinate shipments with logistics partners to ensure timely delivery
Maintain clear internal communication to resolve issues quickly and effectively
Document customer interactions and identify/report product or process issues
Qualifications
Strong spoken and written English skills
Additional language skills (Dutch, French, German, or Spanish) are a plus
Minimum 2 years of experience in B2B or B2C customer service
Familiarity with ERP or order processing systems (Business Central is a plus)
Experience with CRM or ticketing tools such as Zendesk
Knowledge of Ecommerce platforms like Shopify
Strong organizational skills and ability to multitask effectively
Proactive mindset with clear and confident communication skills
Interest or experience in photography or consumer electronics is a plus
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