Customer Service Coordinator III (Hybrid)
- Hiring from
- United States
- Work type
- Hybrid
- Posted
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Why You’ll Love Working Here
At Benson, we inspire and support our team members' growth and career development. Our hybrid work style allows you to enjoy the best of both worlds—working from home and collaborating in our modern, fun, and energetic corporate office in Alpharetta, GA.
Your Benson Perks
Your Benson Perks
- Career Growth: Opportunities for advancement and professional development.
- Competitive Compensation: Attractive salary with bonus structure.
- Generous Time Off: PTO package plus a paid holiday break from Christmas Eve to New Year’s Day.
- Wellness: Employee Assistance Program (EAP).
- Flexibility: Hybrid work opportunities.
- Parental Leave: Paid time off for new parents.
- Paid Company Events: Benson Olympics, Team Member Awards, Benson Picnic, and more.
- Future Planning: 401(k) with company match.
- Community Engagement: Volunteer program with up to 16 hours of additional PTO.
- Comprehensive Benefits: Health, Dental, and Vision, Voluntary Life, Short-term and Long-term Disability, HSA, FSA, Pet Insurance, Hospital Indemnity, Accident & Critical Illness Plans.
What Makes Benson Different
Benson is a leading Centralized Marketing Platform in the multi-family industry, offering innovative products and services through our proprietary Integrated Marketing System, which includes:
- Online Smart Stores
- Multi-Channel Marketing
- Dedicated Customer Experience Teams
- Analytics
Our award-winning capabilities span Promotional Products, Customized Apparel, Print Services, Signage, and Creative Design Services—all produced in-house and shipped directly to our clients.
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What You’ll Do:
As a Customer Service Coordinator III, you will manage complex client projects from initial request through completion, ensuring accuracy and efficiency at every stage. You’ll coordinate with multiple departments to deliver exceptional service and maintain operational excellence in a fast-paced environment.
Your Impact:
Your work will directly influence client satisfaction and retention by ensuring projects are executed flawlessly and on time. By anticipating client needs and resolving challenges proactively, you’ll strengthen relationships and support the company’s reputation for reliability and quality. Your ability to streamline processes and maintain compliance will contribute to team success and organizational growth.
Key Responsibilities:
Key Responsibilities:
- Manage client orders and projects from start to finish, including estimates, approvals, scheduling, and shipping.
- Communicate project status updates and resolve issues promptly to maintain accuracy and client trust.
- Collaborate with internal teams (Art, Signs, Technology, Production, Accounting) to ensure seamless workflow.
- Participate in client calls and provide expert guidance on materials, finishing options, and pricing.
- Maintain organized records of communications, proofs, and deliverables while meeting SOPs, KPIs, and deadlines.
- Mentor and assist team members with complex projects and process improvements.
Position Qualifications:
Education:
- Bachelor’s degree in Business Administration, Communications, Marketing, or related field.
Work Experience:
- 3–5 years in customer service coordination, project management, or similar role within print, production, or marketing environment; multi-family industry experience preferred.
Your Skills:
- Strong organizational and time management skills for handling multiple priorities.
- Exceptional communication and collaboration abilities across departments.
- Advanced problem-solving and critical thinking skills for complex client challenges.
- High attention to detail and accuracy in estimates, proofs, and documentation.
- Technical proficiency in Microsoft Office and management systems (PACE, Benson Proofs, Acrobat, Webdam).
- Adaptability and resilience in fast-paced, deadline-driven environments.
Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.