Customer Service – Digital Wallet (Dutch + English)

Job Title: Customer Service – Digital Wallet (Dutch + English) Location: Lisbon, Portugal (Remote within Portugal Mainland) Start Date: 7 May 2026 Contract Type: CDD – 6 months Relocation: Not provided (Candidates must already be located in Mainland Portugal) Work Schedule: Monday to Friday – 08:00 to 17:00 Weekends off (Saturday and Sunday) Job Description We are looking for a Dutch- and English-speaking Customer Service professional to support users of a leading Digital Wallet platform. You will assist customers via phone, email, and chat by providing accurate information, troubleshooting issues, and ensuring a positive user experience. Responsibilities Assist users with inquiries related to digital wallet features, transactions, and account issues Provide high-quality customer support across various channels Identify and escalate technical issues when necessary Ensure excellent customer satisfaction and adherence to service standards Maintain accurate records of customer interactions Requirements Fluent in Dutch and English (spoken and written) Based in mainland Portugal (mandatory) Strong communication and problem‑solving skills Previous customer support experience is a plus Ability to work remotely with a stable internet connection Salary & Benefits Base salary: 1100€ x 14 months Meal allowance: 7.63€ per working day Welcome Bonus: Paid in 12 monthly instalments during the first year of employment Health insurance: – Available from day 1 (small monthly contribution) – Free after 6 months of contract