Customer service executive- Work from home/Korba Chhattisgarh

Customer Service & Sales Executive

Location: Work From Home / Korba, Chhattisgarh

Employment Type: Full-Time

Department: Customer Experience & Sales

About the Role

We are looking for a proactive and customer-focused Customer Service & Sales Executive to manage customer enquiries, follow up with leads, assist customers through their purchase journey, and drive conversions for our premium saree brand.

The ideal candidate should be comfortable speaking with customers over phone and WhatsApp, understand their requirements, and provide a warm, personalised buying experience.

Key Responsibilities

• Respond promptly to customer enquiries received through WhatsApp, phone calls, website and social media.
• Call and follow up with interested customers and leads.
• Understand customer requirements such as saree preferences, occasion, budget, colour and delivery timelines.
• Explain product details, pricing, offers, authenticity, fabric and craftsmanship clearly.
• Assist customers in selecting the right saree and guide them towards purchase.
• Follow up with warm and abandoned-cart leads to recover potential sales.
• Maintain regular follow-ups with customers until the enquiry is converted or closed.
• Process and manage incoming leads systematically.
• Track enquiries, follow-ups, conversions and pending customers.
• Coordinate with the internal team regarding orders, payments, dispatches, alterations and customer requests.
• Handle customer concerns professionally and ensure a smooth post-purchase experience.
• Build strong customer relationships and encourage repeat purchases and referrals.
• Maintain accurate records of customer conversations and lead status.
• Share customer feedback and recurring queries with the marketing and management teams.

What We’re Looking For

• 1–3 years of experience in customer service, telesales, inside sales, e-commerce or a similar role.
• Excellent Hindi and English communication skills. Knowledge of Chhattisgarhi or other regional languages is a plus.
• Confident and comfortable speaking to customers over the phone.
• Strong WhatsApp communication and basic computer skills.
• Sales-oriented mindset with a focus on conversion rather than simply answering queries.
• Good follow-up discipline and ability to manage multiple leads.
• Polite, persuasive and patient approach with customers.
• Ability to understand customer needs and recommend products appropriately.
• Experience with Shopify, CRM systems or lead-management tools is an advantage.

Key Performance Indicators (KPIs)

• Lead response time
• Number of leads contacted and followed up
• Lead-to-order conversion rate
• Abandoned-cart recovery
• Enquiry-to-purchase conversion
• Customer satisfaction
• Repeat customer conversions
• Follow-up completion and lead management accuracy

What We Offer

• Work-from-home opportunity or Korba-based role
• Opportunity to work with a growing premium Indian handloom and luxury saree brand
• Performance-driven incentives
• Opportunity to grow into a larger sales/customer experience role
• Work closely with the founding and management team

If you are someone who enjoys talking to people, has a natural ability to sell without being pushy, and knows how to turn an enquiry into a happy customer, we would love to hear from you.