Customer Service Officer

Company Description In road transport, every minute of downtime has a direct impact on operations and performance. That is why AXA Truck & Trailer Uptime Solutions supports its partners before, during and after an incident, with a network designed to maximize vehicle availability and ensure business continuity.

Role Description The Customer Service Officer is a full-time, hybrid role based in Hasselt, with the option to work from home part of the time. In this role, the individual responds to customer inquiries via phone, email, and digital channels, ensuring timely and accurate information and assistance. The Customer Service Officer handles service requests, coordinates solutions with internal and external partners, and follows up to ensure issues are resolved and customers remain operational. Daily tasks include logging and updating cases in the system, monitoring ongoing incidents, and keeping customers informed about progress. The role also involves identifying recurring issues, suggesting improvements to processes, and contributing to a consistently high customer experience.

Qualifications

• Strong Interpersonal Skills to communicate clearly, build trust, and collaborate effectively with customers and colleagues.
• Experience in Customer Service and Customer Support, including handling inquiries, resolving problems, and managing service requests.
• Ability to drive Customer Satisfaction and enhance Customer Experience through empathy, responsiveness, and solution-focused thinking.
• Excellent spoken and written communication skills, English, Dutch and other languages on native level.
• Ability to work in a hybrid environment, manage time independently, and stay organized with multiple cases and priorities.
• Comfort with using contact center tools, CRM systems, and standard office software.
• Previous experience in a customer-facing, service-oriented role is an advantage.
• Availability for occasional flexible hours or shifts depending on operational needs.