Customer Service Officer - Retail Appliances (AU Home Appliances, Hybrid)
- Hiring from
- Philippines
- Work type
- Hybrid
- Posted
Is this job info correct?
539,355 remote jobs, straight from company career pages
100% free · New jobs every hour
Show job descriptionHide job description
Schedule: Monday to Friday (07:00 AM-04:00 PM PHT)
What are we looking for?
Skills Required
What will you do?
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
About the Role We are seeking an experienced Customer Service Officer to join a growing team supporting a premium consumer products brand. This role is ideal for someone who enjoys helping customers, solving problems, coordinating repairs and after-sales support, and working in a fast-paced environment.
The successful candidate will act as a key point of contact for customers, providing exceptional service across product enquiries, order support, and after-sales service coordination. You will also work closely with internal stakeholders and external service providers to ensure a seamless customer experience.
#ConnectOSCareers #JoinConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
What are we looking for?
Skills Required
- 5+ years of experience in Customer Service, Customer Support, or a similar role.
- Strong written and verbal English communication skills.
- Experience using customer service platforms such as Zendesk or similar ticketing systems.
- Exposure to ERP systems, preferably SAP Business One or similar.
- Strong Microsoft Office skills, particularly Excel, Word, and Outlook.
- Excellent problem-solving and troubleshooting abilities.
- Retail, Home Appliances industry experience (ESSENTIAL)
- Strong organizational and time management skills with the ability to multitask.
- Customer-focused with a professional, empathetic, and solution-oriented approach.
- Experience within consumer goods, appliances, retail, or related industries is highly regarded.
What will you do?
- Respond to customer enquiries via email, phone, and support platforms.
- Provide product information, website assistance, order tracking updates, and product registration support.
- Manage customer support tickets and maintain service records.
- Create and update customer service resources, including knowledge base articles and support documentation.
- Coordinate after-sales service requests and repair authorizations.
- Liaise with repair technicians and service providers regarding customer repairs and spare parts requirements.
- Track repair progress and maintain accurate service records and reporting.
- Coordinate courier and freight bookings and monitor delivery status.
- Collaborate with internal teams to address new customer enquiries and improve support processes.
- Deliver a high standard of customer service while managing multiple priorities.
- Hybrid working arrangement.
- Flexible working hours (Shifting schedules including weekend)
- Opportunity to build a long-term career with a premium consumer products business.
- Supportive and collaborative team environment.
- Immediate start available for the right candidate.
- Hybrid
- Equipment Provided
- HMO Day 1
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Regular Company Events, Work Life Balance, and Career growth opportunities.
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
About the Role We are seeking an experienced Customer Service Officer to join a growing team supporting a premium consumer products brand. This role is ideal for someone who enjoys helping customers, solving problems, coordinating repairs and after-sales support, and working in a fast-paced environment.
The successful candidate will act as a key point of contact for customers, providing exceptional service across product enquiries, order support, and after-sales service coordination. You will also work closely with internal stakeholders and external service providers to ensure a seamless customer experience.
#ConnectOSCareers #JoinConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.