Customer Service & Onboarding Representative

Job Description This is a remote position. Our client is looking for a Customer Service & Onboarding Representative to join their fully remote team. They operate in the digital marketing and consulting space, supporting growing businesses with data-driven systems, and have experienced strong expansion and industry recognition over the past few years. This role is ideal for someone who thrives in a fast-paced environment, enjoys client interaction, and brings both structure and positivity to every process. The right candidate is proactive, detail-oriented, and confident managing onboarding workflows while delivering an excellent customer experience. Responsibilities • Manage client onboarding from kickoff through successful implementation • Communicate clearly with clients via email, messaging platforms, and virtual meetings • Coordinate internal workflows and task tracking using project management tools • Ensure all onboarding steps are completed accurately and on time • Support customer service inquiries and provide timely, professional responses • Monitor campaign or implementation data and report on progress when required • Collaborate with internal team members to ensure smooth delivery • Identify issues proactively and propose solutions before they escalate • Maintain organized documentation inside CRM and project management systems Requirements • Advanced English proficiency, both written and spoken • Strong organizational and time management skills • Proactive mindset with the ability to work independently • Data-driven approach to tracking progress and measuring results • High attention to detail • Positive, professional communication style • Ability to ask clarifying questions when needed Qualifications • Experience in customer service, onboarding, account coordination, or similar client-facing roles • Familiarity with CRM and project management tools • Experience supporting digital marketing or online business environments is a plus • Comfortable handling multiple client accounts simultaneously • Strong problem-solving skills and self-sufficiency Benefits • Full-time position • 100% remote work environment • Opportunity to grow within a fast-scaling digital consulting company • Exposure to digital marketing operations and performance-based systems • Collaborative and supportive team culture