Customer Service Operator

About the role - LGS Customer Service Operator

We’re looking for an organised and customer-focused fixed term LGS Customer Service Operator to provide operational administration and coordination support across designated Laser Group Services service and maintenance customer accounts.

In this varied role, you’ll help coordinate jobs from initial customer request through to completion and invoicing. You’ll manage customer portals and trackers, follow up outstanding work, review supporting documentation and work closely with Laser Members, customers, internal teams and Finance to keep work progressing.

This opportunity will suit someone who enjoys working across multiple priorities, follows processes carefully and takes pride in providing accurate, responsive support.

Location: NZ Support Office & DC - Mount Wellington

Hours: 40 hours per week, Monday – Friday

Fixed term: November 2026 to February 2027

What we’re looking for

• Previous experience in customer service, administration, coordination, invoicing support or a similar business support role.

• Strong administration and organisation skills, with the ability to manage multiple priorities and follow up outstanding actions.

• Excellent attention to detail and confidence maintaining accurate job records, invoices and supporting documentation.

• Clear and professional written and verbal communication skills.

• Confidence using operational systems, customer portals and spreadsheets.

• Sound invoicing and reconciliation awareness, with the ability to identify discrepancies and missing information.

• A customer-focused, practical approach and confidence working with different stakeholders.

• Experience with SimPro, contractor invoicing, purchase order tracking, split invoicing or finance reconciliation processes would be an advantage.

What we offer:

• Global opportunities – As part of the Belron® group, you’ll have access to career pathways not just across New Zealand, but around the world.

• Career development – We’re committed to helping you grow, with ongoing training and development opportunities.

• Flexible working opportunities –Opportunity to work flexibly where mutually agreed (minimum 3 days in the office).

• Rewarding you – Access a fantastic rewards programme.

About us:

Belron® is the world's leading vehicle glass repair and replacement group, operating in 40 countries across 6 continents, and home to 26000 employees.

Our New Zealand operations consist of three well-respected brands in the market being Smith&Smith®, Laser® and Exceed. Smith&Smith® is New Zealand’s leading Automotive Vehicle Glass Repair and Replacement specialist; Laser is New Zealand’s leading Plumbing and Electrical brand and Exceed is a leader in repairing door and window hardware.

At Belron New Zealand, you’ll be joining a whānau where diversity, equity and inclusion are at the core of who we are. We also take our role in society seriously and are proud to have been awarded a Gold 2026 EcoVadis Sustainability Rating – putting us in the top 5% of global companies for social, environmental, and ethical performance.

If you’re interested in learning more or want to apply for the role, click Apply Now.

About Us

Belron® New Zealand is the holding company comprised of Smith&Smith, Laser® Plumbing & Electrical, and Exceed® Window & Door Repairs.

Smith&Smith® is part of Belron® Group, the world's leading vehicle glass repair, replacement and recalibration group with annual revenues of EUR 3.7B and 30,000 employees active in 40 countries across 6 continents, providing service with real care.

With the group’s commitment to solving customer problems, Belron® welcomed Laser® Plumbing & Electrical (2018) and Exceed® Window & Door Repairs (2021) into the New Zealand Whānau. Laser provides plumbing and electrical services to residential and commercial customers throughout New Zealand, and Exceed are the country’s window and door repair specialists.

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