Customer Service & Order Coordinator (Print & Promotional Products)

LightSource Printing is a California-based printing and promotional products company looking for a full-time Customer Service & Order Coordinator to join our team remotely from the Dominican Republic.

This role is primarily focused on helping manage active customer orders, communicating with vendors, tracking production, and keeping jobs moving from order through delivery.

Position details

• Remote — based in the Dominican Republic

• Full-time — 40 hours per week

• Compensation: US$8–$10/hour, depending on experience

Responsibilities

• Respond to customer emails professionally and promptly

• Request pricing, stock information, and production timelines from vendors

• Follow up with vendors on quotes, proofs, production, and shipping

• Enter and maintain customer and job information

• Process orders and purchase-order information

• Coordinate artwork and proofs with customers and vendors

• Track shipments and provide customers with order-status updates

• Help manage reorders and repeat jobs

• Keep our shared inbox and job tasks organized

• Follow established procedures and escalate questions when needed

What we are looking for

• Excellent written and spoken English

• Strong organization and attention to detail

• Comfort communicating with U.S.-based customers and vendors

• Ability to manage multiple jobs and deadlines at the same time

• Ownership of follow-ups so tasks do not fall through the cracks

• Comfort learning new software and following documented procedures

Prior customer service or order-management experience in the printing or promotional-products industry is required. Experience with ASI, SAGE, or DistributorCentral is a major plus.

This position will initially focus on customer service, order coordination, and vendor follow-up. Final pricing decisions, major purchasing decisions, and sensitive financial matters will remain with management.

We expect a significant training period while you learn our customers, vendors, and processes. We are looking for someone interested in a stable, long-term position who can grow with our company.

How to apply

Apply through LinkedIn with your résumé. Include “LightSource CSR” and brief answers to these questions in your résumé or application note:

1. How many years have you worked with U.S.-based customers?

2. Describe your customer service or order-management experience in printing or promotional products.

3. What software or order-management systems have you used?

4. Describe a situation where you had several customer orders or projects going at the same time. How did you make sure nothing was missed?

5. What hourly rate are you looking for?