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EC

Customer Service Representative - 100% Remote

Ecsvirtual2
Posted May 30, 2026, 1:33 AM UTC
🇺🇸United States🏠Remote📁Customer Support
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About Us The company is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop! Position Summary This role will meet and exceed monthly sales quota objectives by successfully supporting your team in acquiring accounts within multiple geographic territories and will ultimately have the opportunity to own a geographic territory. Incumbent will sell products, services and solutions to gain new business through prospecting, cold-calling, networking and generating leads and referrals. Incumbent will analyze customer needs and utilize solution-based selling techniques to demonstrate the value of company products and services, tailoring customer recommendations to negotiate and close business. Daily Responsibility & Duties Under sales manager supervision, generates leads and referrals through prospecting, cold calling and networking. Identify customer needs and utilize solution-based selling techniques to fully demonstrate the value of company products and services. Recommend wireless solutions with regard to price plans, data and other enhanced services, handsets and accessories. Negotiate and close deals. Work with leadership to develop skills in prospecting, call execution and relationship management. Participate in training opportunities on products and services and attend sales meetings. Devise creative and effective sales approaches, solutions and proposals. Fully utilize all sales force automation, funnel management and prospecting tools. Manage sales funnel and generate reporting on sales activities and forecasting. Also responsible for other Duties/Projects as assigned by business management as needed. Knowledge, Skills and Abilities: Task Management Ability to work well in a dynamic, fast changing environment that requires a high degree of multi-tasking. (Required) Customer Service Demonstrated experience delivering superior customer service and attention to detail. (Required) Communication Excellent interpersonal, written, and oral communication skills. (Required) Negotiation Effective negotiating and closing skills. (Required) Proposal Writing Experience preparing, delivering, and following-up on product/service proposals and pricing quotations. (Preferred) Basic Qualifications: High School Diploma/GED (Required) Bachelor's degree in Computer Science, Telecommunications, Information Technology, or a related field. Relevant certifications in quality assurance and telecommunications are highly desirable. 1+ years verifiable new customer acquisition sales experience, preferably within a commissioned environment. Strong knowledge of quality assurance methodologies, tools, and best practices within the telecommunications sector. Proficient in testing telecommunications systems, network infrastructure, software applications, and APIs. Familiarity with telecom-specific systems such as PBX, VoIP, Call Center solutions, and CRM platforms. Excellent analytical, problem-solving, and decision-making skills. Strong communication and collaboration abilities, with the capacity to work effectively across cross-functional teams. Leadership skills, with the ability to motivate and guide a team to achieve common goals. Attention to detail and a commitment to delivering high-quality results. Ability to adapt to a dynamic and fast-paced work environment.

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