Customer Service Representative

About the role Location: Finland - Porvoo Hours: Full-time, flexible 37,5 h / week Type of Contract: Fixed-term substitution until 28.2.2027 Application Deadline: 2.8.2026 Borealis is now Borouge International. Essential materials, advancing the world. Make Smooth Service Real! Do you strive to get the best result by using your passion for helping our customers? Do you enjoy building relationships with them? Then this opportunity might be for you. We are currently looking for a temporary Customer Service Representative to join our Customer Service team in Kilpilahti, Porvoo. As a Customer Service Representative you… Have the full responsibility for order creation, invoicing and correction documents according to Borouge International Guidelines and Procedures Act as the interface to the customer and address customer´s supply and service needs in line with PO business strategies Supply timely and accurate responses to any customer requests and keep the customer pro-actively informed about relevant status updates Work in close cooperation and alignment with Sales and other internal and external stakeholders for relevant business and customer information Pro-actively identify system and process improvement opportunities in order to improve service to customer or increase the efficiency and thus improve Borouge International results Act as the first contact for issues, defects and complaints, respond to customer complaints and mitigate emotional and economic impact. About you We believe you’ll thrive in this role if you recognize yourself in the following: You have successfully completed a business or commercial-related education. Fluency in English and good knowledge of Finnish and Swedish Any additional language is considered an asset. Motivation to learn and work with various IT tools is key. You already have solid skills in commonly used tools such as MS Office. Problem-solving comes naturally to you, and you approach challenges with a positive, solution-oriented mindset. Accuracy, results-orientation, and a passion for building strong professional relationships are part of your working style. Time management and self-organization help you stay calm and focused, even during busy moments. We consider it a great plus if you already have a few years of experience in a relevant commercial or business administration area – but more than anything, we value your motivation, can-do attitude and eagerness to grow. Our offer You will be part of our Customer Service center in Kilpilahti, Porvoo. We are a team of 15 colleagues, and our customers are located across Europe. We have a great team spirit, and you will be supported by professional and helpful colleagues. We offer you a competitive reward package and possibility to develop yourself as a professional in a unique and inspiring environment. Borouge International offers bus transportation for our employees from Helsinki and Porvoo and the surrounding areas. Our employee benefits include e.g. sports and culture benefits and a sickness fund. In this role there is a possibility for remote work according to our hybrid model. Application Process We look forward to hearing from you! Please apply online at the latest 2.8.2026. We start reviewing the candidates and booking interviews already during the application time. We are here for you! If you have any questions about the role, please contact Team Leader Marianne Rask-Haakana, [email protected] . If you have questions about the recruitment process, please contact Miko Kilpeläinen from our People & Culture department, [email protected]. We reserve the right to close this vacancy for further applications when we have received sufficient applications that meet the advertised requirements and will contact you as soon as screening is closed. At Borealis, we are committed to an equal recruitment process. We value diversity, and all applicants & employees are treated fairly and equally. We do not tolerate any form of discrimination based on factors such as age, gender, ethnicity, religion, disability, sexual orientation, gender identity or expression. Borealis only accepts candidate resumes from recruiters or recruiting agencies if they have been explicitly commissioned by Borealis for a specific recruitment and if the data is provided to us in line with the General Data Protection Regulation. Borealis will not accept or pay fees for candidate resumes of any form or kind that were sent unsolicited to either HR or directly to our hiring managers. About Borouge International Borouge Group International AG (Borouge International) is a global leader in polyolefins formed in 2026 through the combination of Borouge Plc, Borealis and NOVA Chemicals. Backed by long-term shareholders XRG, the international investment arm of ADNOC, and OMV, Borouge International brings together world-class assets, advantaged feedstock access and proprietary technology to deliver reliable high-performance polyolefin solutions across consumer products, infrastructure, energy, mobility and advanced products. Borouge International combines a differentiated asset base, global reach and deep technical expertise to serve customers across key growth markets. The company is headquartered in Austria, with a regional headquarters in Abu Dhabi and corporate hubs in North America and Asia Pacific.  Learn more about the company: https://www.borougeinternational.com/ . The hiring process Get in touch We get to know each other Proposal & agreement Make It Real The selection process may vary based on position & profile. Our Talent Acquisition Specialist will provide detailed insights into the specific procedure once we connect with you regarding your application. Read more on how to apply