Customer Service Representative

Customer Service Representative

A US-headquartered product company scaling its India customer hub

Location: Bengaluru, Mumbai, Delhi NCR, Hyderabad, Pune, Chennai, Kolkata, Ahmedabad — or Remote (India)

About the Company

A fast-growing, US-headquartered product company is expanding its India customer team and has partnered with Flexiple to hire. You will be the voice customers hear first, helping a global product feel reliable and human. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.

Role Overview

As a Customer Service Representative, you will handle inbound queries across chat, email, and phone, resolve issues end to end, and make sure every customer leaves the conversation in a better place than they started.

Key Responsibilities

Customer Handling

• Respond to customer queries across chat, email, and phone with care and speed
• Resolve account, billing, and product questions on first contact where possible
• Log interactions accurately and follow up until issues are fully closed

Quality & Coordination

• Escalate complex cases to the right team with clear context
• Spot recurring issues and share patterns with the wider team

Ideal Candidate Profile

• 1 to 5 years in customer service, support, or a contact-centre role
• Clear, friendly written and spoken English
• Patience, empathy, and a calm approach under pressure
• A reliable remote-work setup and comfort with support tools

Preferred Qualifications

• Experience supporting global or US customers
• Familiarity with helpdesk tools such as Zendesk or Freshdesk
• Comfort with a partial US time-zone overlap

What We Offer

• A customer-facing seat with a global product company's India team
• Remote-friendly, pan-India hiring with long-term placement
• Structured onboarding and a clear path to grow
• One application considered for this and future matched roles

Hiring Process

HR Screening → Assignment → Leadership Round 1 → Leadership Round 2 → Culture Fit