Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.
Salary:
£28,860 per annum + up to 10% annual bonus & benefits package
Marylebone:
First three months onsite to support Training prior to Hybrid working to be introduced.
The successful candidate will co-ordinate & oversee the day-to-day operation of the Assessment Centre, managing sessions to optimise targets, productivity & customer service.
What you will be doing?
Welcoming & greeting Service Users on arrival; both Face to Face or via telephone/video call
Managing daily appointment sessions
Carrying out ‘reminder’ calls to customers for appointments
Monitoring session progress & backfill appointments where necessary
Working collaboratively with other Assessment Centres (including Team Members, Team Leaders & Health Care Practitioners)
To be successful you require:
Strong IT Literacy – working knowledge of CRMs
Experience of working with vulnerable/challenging people; utilizing strong interpersonal skills supporting individuals with ever-changing complex needs
Exposure to dealing with multiple people, having difficult conversations, providing tailored solutions relating to people with ‘lived experience’. Successful candidates must be non-judgmental, open-minded and honest when dealing with service-users
At Ingeus, we’ve spent time listening to our employees to build our benefits package;
25 days of annual leave
plus bank holidays, with the option to trade for additional leave.
EAP Support programme
available 24/7, including 6 free counselling sessions.
Private medical insurance
and
life assurance
.
Up to
2 days of Community Giving (volunteering)
each year to support a cause that matters to you.
Eyecare vouchers
to help with glasses or eye care.
Online Shopping discounts
Cycle to Work scheme
and
travel season ticket loan
.
Long service awards
to celebrate your commitment.
Salary Finance
offering financial education and advice.
The opportunity to purchase extra benefits like
critical illness cover
and
dental insurance
.
Please note that this vacancy may close earlier than the advertised closing date if a sufficient number of applications are received.
All your information will be kept confidential according to EEO guidelines.