Customer Service Representative

Customer Service Representative About Orbia Polymer Solutions Vestolit: The materials that shape everyday life, from the cities we build to the healthcare we rely on, start with people like you. At Orbia’s Polymer Solutions (Vestolit) business, we develop essential PVC solutions that enable progress in ways both visible and behind the scenes. As a global leader serving more than 80 countries, our work supports industries and infrastructure that people depend on every day. Count on a collaborative, purpose-driven environment where your work connects to something bigger. There’s a reason “people” comes first in our triple bottom line of people, planet, and profit. We foster a culture where individuals are valued and where you can contribute authentically as part of a global team. Here, what we create matters, because everything we do is connected to advancing life around the world. Key Responsibilities: 6. MAIN RESPONSABILITIES: Recibir el pedido de cliente, capturarlo en SAP y verificar que el precio sea el acordado de acuerdo con Comercial, revisar la disponibilidad de producto y hacer la programación del embarque, dar seguimiento a la entrega hasta la llegada con el cliente. Esta autorizado para hacer el ajuste en las fechas de embarque en caso de alguna reprogramación. Revisar con Crédito y cobranza la liberación de los pedidos. En momentos de falta de material o transporte, tener la habilidad de gestionar con el cliente la fecha de entrega que implique la menor afectación para ambas partes. Lograr la plena satisfacción del cliente al resolver todas sus inquietudes y problemas. Llevar a cabo el seguimiento post-venta, para conocer el nivel de satisfacción de los clientes. Llevar la administración de las quejas de sus clientes en SAP en México. Llevar los KPI´s de su negocio. Generar notas de crédito y débito en caso de ser necesario Requirements: Our Offer: Orbia’s Polymer Solutions (Vestolit) business is a global leader in the development and manufacture of polyvinyl chloride (PVC) specialties, backed by over 75 years of expertise and a strong industrial footprint in Europe and the Americas. Our materials are used across a wide range of industries, including construction, automotive, healthcare, and consumer applications, designed to meet high standards of quality, consistency, and reliability. Committed to sustainable development, we continue to advance solutions produced with non-fossil-based resources while supporting the transition toward a circular economy. With a global network of production and innovation capabilities, we partner with customers around the world to meet evolving needs. Division Orbia Polymer Solutions Vestolit Department Customer Service Locations Orbia Headquarters, Mexico City Remote status Hybrid Monthly salary MXN22,500 Employment level Administrative Orbia Headquarters, Mexico City