Customer Service Representative Remote Position

This is a remote position.

Please read the full post description before applying.

About Logotech

Logotech is a leading distributor of promotional products, serving businesses of all sizes. We are committed to exceptional customer service, offering a vast selection of quality products while leveraging technology to fuel our growth.

We value work-life balance and strive to foster a positive, supportive environment where our team can flourish both personally and professionally.

Position: Customer Service Representative

We are seeking dedicated Customer Service Representatives to join our dynamic team. This is a permanent remote position, Monday–Friday, 9:00 AM–6:00 PM (U.S.-compatible time zones required).

This is an excellent opportunity to build a stable, long-term career in a fast-growing company that values professionalism, reliability, and customer satisfaction.

Ideal Candidate

• Positive, friendly, and proactive attitude

• Able to work independently with minimal supervision

• Strong communication and interpersonal skills

• Detail-oriented and organized

• Calm and solution-focused in a fast-paced environment

• Customer-first mindset with a genuine desire to help

Requirements

Daily Duties & Responsibilities

• Respond to inbound customer inquiries via phone and email

• Provide product information, pricing, and order status updates

• Assist customers with order placement and modifications

• Coordinate artwork approvals and order confirmations

• Troubleshoot issues and resolve customer concerns efficiently

• Maintain accurate records in CRM software

• Collaborate with internal teams to ensure timely order fulfillment

• Stay informed about products, promotions, and company processes

Required Education & Experience

• Previous customer service experience (B2B preferred)

• Experience in the Promotional Products industry is a plus but not required

• Minimum two years of customer service experience

• Associate degree or higher preferred

Required Skills

• Excellent English communication skills (written and spoken)

• Strong attention to detail (include the answer to 3+3+3 in your application)

• Proficiency in Microsoft Office (Word, Excel)

• Competent typing skills

• Strong problem-solving abilities

• Ability to remain calm and professional under pressure

• Strong organizational skills

• Positive, can-do attitude

Benefits

Benefits

• Competitive base salary (based on experience)

• Performance-based bonuses

• No cold calling — inbound support focus

• Comprehensive training and ongoing support

• Supportive management team

• Paid U.S. holidays

• Paid vacation days

How to Apply

Please submit your resume, cover letter, salary requirements