Customer Service Representative

Language: English & Spanish

Location: Remote (EST Time Zone)

Job Type: Full-Time

Hours: 9 AM - 5:30 PM EDT

About Boca Pharmacy Group: At Boca Pharmacy Group, we are dedicated to providing exceptional care and services to our community. Our commitment to health and wellness is reflected in our personalized approach, ensuring every patient receives the attention and support they need.

Position Overview: The Customer Service Representative will be the first point of contact for patients, insurance companies, and hospitals. This role requires a compassionate individual with excellent communication skills and the ability to handle a variety of inquiries and requests with efficiency and professionalism.

Responsibilities:

• Manage inbound calls from patients visiting the pharmacy.
• Address patient inquiries, providing accurate information and assistance.
• Liaise with insurance companies and hospitals to resolve queries.
• Employ objection handling techniques to address concerns effectively.
• Process delivery requests, ensuring timely and accurate fulfillment.
• Communicate regularly with the store members to ensure that the patient gets the medications.

Qualifications:

• Proven experience in a call center or similar customer service role is preferred.
• Fluency in English & Spanish is essential.
• Strong verbal communication and active listening skills.
• Ability to multitask and prioritize in a dynamic environment.
• Familiarity with CRM systems and practices is preferred.

What We Offer:

• A supportive and inclusive work environment.
• Opportunities for professional development and growth.
• Competitive compensation and benefits package.

How to Apply: Interested candidates are invited to submit their resume and cover letter detailing their qualifications and experience. Please apply through this job post or send your application to [email protected]