Remote Customer Service Representative

About Us We are a large international kitchen knife and cookware e-commerce company based in Canada but with a team that is distributed around the world. We sell through many channels including Amazon, Shopify & Walmart. You can find out more about the company here https://dalstrong.com/. At Dalstrong we’re hiring for an all-star REMOTE Customer Service Specialist to join our remote team! Whether you’re a hobbyist or a pro, our aim is to enhance the experience of our clients’ culinary creations. This is a full-time position with flexible hours and you will be reporting to the Director of Customer Service. If you’re a detail-oriented, organized and self-motivated Customer Service Specialist located in the Americas Region, we’d love to hear from you! What You’ll Do! You will assist customers about product inquiries/concerns. You will make sure that customers are delighted and satisfied with their customer service interaction. You will make sure that you turn customers around in case they are dissatisfied with shipping/product delays. Who You Are (Requirements) Fully fluent in English. Proven experience with Achieving Customer Service Excellence Experience working with Amazon within a customer service capacity Hard-working, resourceful, self-motivated, detailed, and responsible Passionate about helping others and the company succeed Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis Knowledgeable in MS Office, Google Sheets, Project Management tools Experience using Freshdesk (or similar) is a plus. Willingness to work for a single employer exclusively Capacity to work additional hours if needed  What’s in it for YOU? Work/life balance. Flexible time-off, holidays, sick days, and a fun remote start-up culture Free premium culinary products from our company Ready to Meet Us? For immediate response, please go to our careers site https://dalstrong.com/pages/career