Customer Service Representative

• Job Title: Customer Service & Operations Coordinator
• Work Hours: Full-time (40 hours per week)
• Schedule/Timezone: Flexible, aligned with U.S. business hours / PST (Pacific Standard Time)
• Location: 100% Remote (Colombia Only)

Overview

Are you a highly organized professional who thrives in a fast-paced environment and loves keeping client operations running seamlessly?

Join a fast-growing U.S.-based operational support company in the waste management and property logistics industry. This organization is dedicated to providing efficient, transparent, and top-tier service coordination to property management teams and commercial clients across the U.S.

In this key role, you will be the main bridge between clients, internal teams, and service providers, ensuring clear communication, efficient issue resolution, and precise operational report tracking.

Key Responsibilities

• Answering incoming client phone calls and emails promptly to resolve service inquiries and answer operational questions
• Reviewing, organizing, and distributing daily service reports and photos directly to clients
• Contacting waste haulers and service providers to report equipment issues, schedule repairs, and track progress through to resolution
• Logging repair statuses, maintenance reminders, and detailed client interaction records using Trello and management portals
• Verifying field reports for accuracy and follow up proactively with internal team members to resolve missing or incomplete information
• Escalating complex service issues or billing inquiries to management when necessary to ensure swift resolution

Must-Have Requirements

• 2+ years of professional experience in customer service, administrative support, or operations coordination
• Fluent bilingual skills in English and Spanish with excellent written and spoken English communication capabilities
• Professional, clear, and confident phone communication etiquette
• High level of organization, strong attention to detail, and the ability to manage multiple tasks independently
• Proficient with Microsoft Office Suite, Trello, email platforms, and web portals

Nice-to-Have Requirements

• Based in Mexico or Colombia
• Prior experience working with the U.S.-based customers or property management teams

Why Join Us

If you take pride in ownership, love solving problems, and enjoy structured, high-volume coordination, this role is made for you. You'll join a supportive, collaborative culture where your attention to detail directly impacts daily logistics and client satisfaction. Enjoy the flexibility of working 100% remotely while gaining valuable experience coordinating directly with U.S. property management and industry partners.