Customer Service Representative

This is a Fully Remote Job

1. About Our Client:

The organization operates globally to improve health outcomes by connecting individuals with care, pharmacy benefits, data, and resources. It addresses challenges in healthcare access and equity through technology and coordinated services, impacting millions of people and aiming to advance health equity on a broad scale.

2. About the Opportunity:

The Customer Service Representative role is designed to support customers and pharmacies by providing information and assistance regarding home delivery pharmacy and pharmacy benefits. This position contributes directly to improving customer experience and health outcomes by ensuring timely and accurate responses to inquiries, thus supporting the organization’s mission to connect people with essential healthcare services.

3. Responsibilities:

• Respond to 60-80 incoming calls daily from customers or pharmacies about home delivery pharmacy or pharmacy benefits
• Ask relevant questions and actively listen while documenting information in computer systems
• Occasionally make outbound follow-up calls to customers

4. Requirements:

• High School Diploma or GED
• Minimum 18 years of age
• At least 1 year of customer service experience
• Familiarity with computer and Windows PC applications
• Basic knowledge of Microsoft Word and Excel
• Ability to attend 3-4 weeks of full-time training with 100% attendance and be visible on camera during training
• Flexibility to work any full-time 8-hour shift within 5:00 am to 11:00 pm local time, Sunday through Saturday, including occasional overtime and weekends
• Reside in TX, NC, FL, GA, MO, IN, SC, AZ, KS, KY, or OK
• Ability to maintain confidential information securely
• Dedicated, private workspace with high-speed wired internet connection
• Willingness to appear on camera as requested

5. Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.